Quote Originally Posted by David Vickery View Post
Pro labs assume that the customer knows what they want and asks for it. They do not have time to hold your hand. I don't mean that to be rude--like it sounds. I am only trying to be direct.
Direct and true! A good pro lab, in my experience though, will spend as much time as necessary to understand the requirements of the job... but probably not a moment longer. It is up to the customer to make sure that the lab fully understands what they are being expected to produce and has recorded the requirements correctly because it is often someone else who will produce the product, not necessarily the guy who took the order.