As reported on Thursday, the old site has been taken down to make way for the new site. We had to take the old site down first as the service provider could not run two separate hosting services at the same time - as we cannot point the creativeimagemaker.co.uk domain name at two places at once.
As I'm sure you are aware, I've been very unhappy with this hosting provider and when they finally took down the site (four days late), I purchased a hosting plan with their sister company. With the monies out of the account, I got a response from the site that I would be sent information allowing me to start the process of uploading the new site.
By the end of Friday I still had nothing. I sent in a support call and I'm still waiting for a response.
So, as I write this, we have no site up and running, I can't upload the new site as I don't have the server information I need and I'm guessing that I won't get a response until Monday.
I've also asked for a refund as their customer support service is just appalling. I'll try and find a company that actually responds to their customers!
I'm hugely frustrated and disappointed by this setback - but rest assured that the project is still alive and well, and I'll get the magazine back online as soon as possible.
Thanks for your patience,
David Vickers.
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