Since there isn't much in the way of information on the M1, I thought I'd share my initial experiences. I've had the scanner for about two weeks and at this point I'm very close to returning it and getting an Epson. I purchased the M1 with the Silverfast AI software and am experiencing some major problems. Microtek's Scanwizard Pro software has been difficult to get up and running and after a week of uninstalling/reinstalling, tweaking, testing--it's still very unstable and crashes fairly often. Running Silverfast AI, I've had no problems with stability, but at many resolutions the 16 bit grayscale scans are unacceptable due to prominent horizontal lines hat run across the scan. I'm a very experienced PC user, but the Microtek software is reminds me of the kludgy unstable applications available 15 years ago. Is it the hardware, the software? Who knows, and Microtek isn't providing much in the way of support.
When I am able to get a good scan, the quality is very good for a prosumer flatbed, but the scans don't seem significantly better than the ones I've seen from the V700/750.
Microtek technical support is very poor. The documentation is bad and the knowledge base is riddled with mistakes and incorrect information. I have been forced to use excruciatingly long mail exchanges to troubleshoot and the responses are slow, and incomplete. There is no technical support phone number, but maybe they'll give me one before I return this thing.
Overall, this has been an extremely disappointing experience and I recommend purchasing another scanner with an established track record and better customer support. I haven't completely given up and I'll continue to post my experiences, but Microtek is making it hard to resolve my problems.
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