Page 13 of 15 FirstFirst ... 31112131415 LastLast
Results 121 to 130 of 146

Thread: The Ries Tripods business status thread

  1. #121

    Join Date
    Mar 2005
    Location
    Newbury, Vermont
    Posts
    2,340

    Re: The Ries Tripods business status thread

    Ha! The irony of how much I value my super-cheap set of Chinese forstner bits - all of which are very slightly out of spec...which is so fantastic when I need to cut a hole which is just a bit smaller or larger than an accurate standard measurement...which is pretty often actually when considering the nature of the fit (loose, slip/slide, interference/press) I'm after. Now I need to find some less than accurate speed bits!

  2. #122
    Drew Wiley
    Join Date
    Sep 2008
    Location
    SF Bay area, CA
    Posts
    18,527

    Re: The Ries Tripods business status thread

    Well, John, having had access to the gamut of them, comparing Austrian bits to Chinese ones, and running lots of tests, there was up to a 500 times longer working life in the expensive Euro ones; then throw in some hard tropical hardwood or aluminum, and the difference was often apparent on the first hole. Yes, I did have certain advantages as a well-known dealer, like even getting full sets for free to test. But the very best Forstners in the world were US made, and they didn't give out samples to anyone. Nor did they sell through any retail outlet or woodworking store, even online. Hundreds of dollars per bit, true industrial quality. We used them in our big door shop for lock boring.

    Euro cup hinge cabinet boring is another application which distinguished the men from the boys when it came to Forstners. The cheap import knockoff ones delivered only grief. If you like the idea of slightly off-sized diameters, just get a Chinese drill press with a little wobble in the spindle! My own method - get a termite inebriated and tell it to walk in a circle.

    Closer to home : I make my own hardwood picture frames. The average hardware store bit will either break in usage or burn high silica woods and oily tropical ones, just like the distinction between shaping bits. It might take only a few minutes for the wrong bit to ruin they day. The best you can buy is always the cheapest. And gosh - looking a my Ebony mahogany camera - that was a serious woodworker! - and precisely making them in true ebony wood as well was even more demanding. I sold equipment to a fellow commissioned to make all the doors and windows out of solid ebony wood on a personal residence where even the detached barn had twelve guest rooms and seven bathroom on the upper level. The main house had 21 rooms, and there was an intermediate sized "guest house" too - all matched. There goes another rain forest! And the cost of the carbide alone - yikes!

  3. #123

    Join Date
    Jan 2007
    Location
    Prescott, AZ
    Posts
    52

    Re: The Ries Tripods business status thread

    Dave, did you receive your camera screws?

    Curious if you did. I need to call them again about mine.

    CH


    Quote Originally Posted by Dhanner View Post
    Received the following e-mail from Spencer today!

    Very exciting to hear this!

    “Dave,

    After your last email showing the issues with those screws I had a coming to Jesus moment. Ries Tripod Needed Leadership.

    1. Fired our contractors that we were using to make the brass nuts and screws.
    2. Bought another CNC Machine.
    3. Brought in 2 Master Machinists to train my folks how to properly machine all of the hardware.
    4. I also brought in a Sigma 6 expert to show how to recognize issues and improve our products.

    You were not the only customer that had some issues with our products. We are contacting all of these customers and making it right.

    We will always stand behind our customer service. We have stumbled recently after we had a flood but we faced our issues and will continue to improve.

    I am sorry that these issues took this long to fix, but I believe we are there.

    I am sending you, today, 2 new complete screws USPS Priority mail.

    The new screws come with a newly designed brass nut and are made by us in house. The screw has been improved by eliminating the press on collar and replacing it with a tapped collar that can accomodate custom thread lengths. Again, made in house by us.

    Please, if you know of any other issues, please let me know. Ries Products come with a full lifetime warranty. We will always be here for you.”


    Sent from my iPhone using Tapatalk

  4. #124

    Join Date
    Jan 2023
    Posts
    57

    Re: The Ries Tripods business status thread

    Quote Originally Posted by Carlos R Herrera View Post
    Dave, did you receive your camera screws?

    Curious if you did. I need to call them again about mine.

    CH
    Carlos, I did receive them a couple of days after that e-mail.


    Sent from my iPhone using Tapatalk

  5. #125

    Join Date
    Nov 2006
    Location
    Seattle, WA
    Posts
    3

    Re: The Ries Tripods business status thread

    Last fall I had a couple shipping issues with Ries -- but when I called Spencer and spoke to him -- he made it all right.

    Very happy with the products and his service.

    David

  6. #126

    Join Date
    Nov 2011
    Posts
    17

    What's going on with Ries Tripod ???

    Hi everyone,

    Any of you know what is going on with Ries tripod? I have purchased a tripod on their website but did not receive any confirmation. I have been trying to contact them everyday about it for a week and could not get any reply by mail, phone or social media and their answering machine is full. It is quite worrying because they took my money...

    Do you know if they are still in business or what the hell is going on ?

    Thanks for your help !

    Vania

  7. #127

    Join Date
    Nov 2011
    Posts
    17

    Re: Ries tripod

    Quote Originally Posted by Svein View Post
    I have ordered a tripod head from Ries. It was paid mid December. I have heard nothing from them, except an autoreply confirming the payment. No delivering confirmation. I have tried to contact them via their home page, mail and by phone without getting in touch with them. Have you similar experience with their service level? - or any idea on how to get in touch with them
    br
    Svein
    Hi Svein, how did it turned out for you ? I am in the same predicament as you and only wish I had found this post before ordering...
    Vania

  8. #128

    Join Date
    Nov 2007
    Location
    Palo Alto, CA, USA
    Posts
    423

    Re: The Ries Tripods business status thread

    Years ago I ordered a light fixture from a company on the opposite coast of the U.S. After receiving a few emails with excuses he stopped replying. I looked up the local Police office and emailed them a detailed complaint with copies of receipts etc. A police officer visited the company, met the owner, called me from the company and asked if I still wanted to press charges if he refunded my payment. I got a prompt refund.

    jeff

  9. #129

    Join Date
    Nov 2011
    Posts
    17

    Re: The Ries Tripods business status thread

    Quote Originally Posted by Jeff Keller View Post
    Years ago I ordered a light fixture from a company on the opposite coast of the U.S. After receiving a few emails with excuses he stopped replying. I looked up the local Police office and emailed them a detailed complaint with copies of receipts etc. A police officer visited the company, met the owner, called me from the company and asked if I still wanted to press charges if he refunded my payment. I got a prompt refund.

    jeff
    Well I did just that and reported online to the local police although I am from France. Seems a bit odd But these people are thieves taking customers money for nothing in return and ignoring them…

  10. #130

    Join Date
    Sep 2008
    Location
    Sarnia, Ontario, Canada
    Posts
    851

    Re: The Ries Tripods business status thread

    Not intending to pile-on, but what is the best way to contact them? Phone, email, on-site "contact us" form, and what is the expect response time?

    Done the "contact us" form about two weeks ago, email a week ago, and phone calls today go to voice mail.

    Just acquired a nice A100 that is over 25 years old, but has no obviously visible use marks on it.

    However, the previous owner did not use it with the pins that connect the upper hole in the leg extension with the upper leg clamp, and thus does not have those pins or associated other bits.

    Sort of more duo-lock than tri-lock at this time...

    If need be, I can find an alternate solution, but would rather not if I can use the factory solution.

    Thanks in advance for your assistance,

    Len

Similar Threads

  1. The betterscanning.com business status thread
    By Laminarman in forum Digital Hardware
    Replies: 131
    Last Post: 10-Jun-2024, 16:11

Tags for this Thread

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •