Originally Posted by
Dhanner
Received the following e-mail from Spencer today!
Very exciting to hear this!
“Dave,
After your last email showing the issues with those screws I had a coming to Jesus moment. Ries Tripod Needed Leadership.
1. Fired our contractors that we were using to make the brass nuts and screws.
2. Bought another CNC Machine.
3. Brought in 2 Master Machinists to train my folks how to properly machine all of the hardware.
4. I also brought in a Sigma 6 expert to show how to recognize issues and improve our products.
You were not the only customer that had some issues with our products. We are contacting all of these customers and making it right.
We will always stand behind our customer service. We have stumbled recently after we had a flood but we faced our issues and will continue to improve.
I am sorry that these issues took this long to fix, but I believe we are there.
I am sending you, today, 2 new complete screws USPS Priority mail.
The new screws come with a newly designed brass nut and are made by us in house. The screw has been improved by eliminating the press on collar and replacing it with a tapped collar that can accomodate custom thread lengths. Again, made in house by us.
Please, if you know of any other issues, please let me know. Ries Products come with a full lifetime warranty. We will always be here for you.”
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