I received the following from Steve Simmons
> 8x10 Masterview For the second time within a year (2012) I failed to receive my View Camera magazine. I missed the March/April issue and now the September/October issue. Upon contacting Steve Simmons about the March/April issue he didn't have any back issues available. I had to buy a used copy from the forum. I e-mailed him about a week ago regarding the September/October issue and tried calling him on both Monday and Tuesday. No answer in either case and I couldn't leave a message as his recorder was full. I'm not pointing any fingers at anyone, not just yet, as someone else might be responsible but not sure how to proceed. Any helpful suggestions would be appreciated.
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You waited almost 6 months to tell us you did not get the March/April 2012 issue. We always have extra copies printed, primarily for new subscribers who join so we can send them a copy right away rather than have them wait 2 months or so for the next issue. If you had contacted us in 2-4 months we would have had a copy for you. Regarding no Sept/Oct issue, we have not heard from you. Our phone and e-mail system operate just fine. I have gone back through our e-mails and could not find one from someone missing the Sept/Oct 2012 issue. I apologize for not remembering your name but you don’t use it here, instead you use a ‘handle’ which makes it impossible to know who you are.
> Bill Kumpf I missed the last two issues due to a renewal mix up. I missed the renewal notice. My initial contact was by e-mail to verify subscription dates, etc. I did phone in my credit card number and Steve sent both issues. I have excellent response from View Camera magazine.
Thank you
> pdmoylan With so many complaints about this publisher, one has to question whether it is management who can't handle a proper "list" issue to issue, or (and perhaps more likely), the company has reduced the print run to save costs, increase profit, and thereby short a few random subscribers.
This comment is absurd. We always have extra copies printed. We can’t control every postal delivery person. Every publisher I have spoken with in the 26 years I have done View Camera has frustrations with the USPS. If you miss an issue and contact us within 2-4 months we will send you another one.
> rich815 I subscribed a year or so ago. Got my first issue then nothing for 6+ months. Contacted them and another issue was sent. Think I got one more after that at some point. Nothing since. Will not be renewing. Shame.
Who are you? If we owe you copies we will be happy to send them. We have extra copies of all 2012 issues except March/April.
Our phone and voice mail system work just fine. We get calls all day long, and if we miss a call we check our messages and call back. Our e-mail system works just fine. Send an e-mail to
amiles@viewcamera.com. Our phone is 505-899-8054
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