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  1. #1

    Join Date
    Jun 2001
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    North of Chicago
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    1,758

    Imacon Scan Problem

    I am using an Imacon Precision III scanner and have an occasional problem. I am getting fine, dark colored lines which seem to show up mainly in blue skies. I have attached an exaggerated scan as an example. I recently had the scanner serviced by Hasselblad, which did a CLA and replaced the timing belt and flourescent tubes. I'm at a loss as to what this could be, and appreciate any ideas.
    ____________________________________________

    Richard Wasserman

    https://www.rwasserman.com/

  2. #2

    Join Date
    May 2005
    Location
    Olympia, Washington
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    259

    Re: Imacon Scan Problem

    Was it doing this before you had it CLA'ed? Or did it start when you got it back from the shop? Does it do the same when you scan a smaller format?

  3. #3

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    Re: Imacon Scan Problem

    It had the same problem, only worse, before the CLA. Scanning 120 film shows the same thing. Scanning black and white film is perfect, never a glitch.

    I feel that it must be some sort of hardware issue, although I don't have a clue what it could be. I found my experience with Hasselblad USA service to be extremely frustrating. It was almost impossible to get anyone to talk to me on the phone, and when I did they were not at all helpful.
    ____________________________________________

    Richard Wasserman

    https://www.rwasserman.com/

  4. #4

    Re: Imacon Scan Problem


  5. #5

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    Re: Imacon Scan Problem

    Pretty much. However, Hasselblad did the service recommended and I still have the problem (only not as severe as it was)


    Quote Originally Posted by Drewskers View Post
    ____________________________________________

    Richard Wasserman

    https://www.rwasserman.com/

  6. #6

    Join Date
    Jun 2008
    Posts
    114

    Re: Imacon Scan Problem

    Quote Originally Posted by Richard Wasserman View Post
    Pretty much. However, Hasselblad did the service recommended and I still have the problem (only not as severe as it was)
    Richard,

    Who did you speak with at Hasselblad? Are you located in New Jersey within driving distance?

    If not, ASK and SPEAK in person with either:

    Chris Moore
    Hasselblad Technical Support

    HASSELBLAD USA INC

    333 New Road,
    Parsippany, NJ 07054, USA
    Telephone: 800-367-6434 x304

    cmoore@hasselbladusa.com


    Or his direct Manager, just not sure if his last name. His first name is James or Jimmy.

    They were quite helpful in overhauling my Imacon Precision II.

    Evan
    __________________

  7. #7

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    Jun 2001
    Location
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    Re: Imacon Scan Problem

    Thank you Evan. I spoke with the service manager who was not particularly interested in helping. I'll give Chris Moore a call on Monday. Unfortunately I'm in Chicago.

    Quote Originally Posted by Evanjoe610 View Post
    Richard,

    Who did you speak with at Hasselblad? Are you located in New Jersey within driving distance?

    If not, ASK and SPEAK in person with either:

    Chris Moore
    Hasselblad Technical Support

    HASSELBLAD USA INC

    333 New Road,
    Parsippany, NJ 07054, USA
    Telephone: 800-367-6434 x304

    cmoore@hasselbladusa.com


    Or his direct Manager, just not sure if his last name. His first name is James or Jimmy.

    They were quite helpful in overhauling my Imacon Precision II.

    Evan
    __________________
    ____________________________________________

    Richard Wasserman

    https://www.rwasserman.com/

  8. #8

    Join Date
    Jun 2008
    Posts
    114

    Re: Imacon Scan Problem

    Quote Originally Posted by Richard Wasserman View Post
    Thank you Evan. I spoke with the service manager who was not particularly interested in helping. I'll give Chris Moore a call on Monday. Unfortunately I'm in Chicago.
    Richard,

    I'm hoping that Chris is still there. He is a young guy who is savvy with the Ratoc and the various OS out there in either Windows or Apple.

    As long as you have a Ratoc FRS1X Firewire adapter it would allow you to move in the Firewire Connection.

    Since you have a Precision III, I' guessing that you have a Firewire adapter that was bundled with the Original Hasselblad OEM Upgrade?

    If that is the case, you might have to ask Hasselblad if that adapter has any Firmware Upgrade required.


    Get the individual's name next time you spoke with them directly. Too bad you don't live in NJ, as a Face-to-Face meeting tends to "warm-up" the overall tone of the uninterested individual you dealt with.

    I will be interested in hearing the outcome of your issue. Once you speak with Chris, I hope that he will resolve your issues. He is a fantastic guy to speak with.

    Evan

  9. #9

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    Jun 2001
    Location
    North of Chicago
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    Re: Imacon Scan Problem

    I'll give Chris a call tomorrow. I have a Ratoc adapter that I purchased—when I bought the scanner it didn't have one. It never occurred to me that it might be a Firewire issue?

    I'll be sure to report back about after—I hope—some resolution of this most aggravating problem.


    Quote Originally Posted by Evanjoe610 View Post
    Richard,

    I'm hoping that Chris is still there. He is a young guy who is savvy with the Ratoc and the various OS out there in either Windows or Apple.

    As long as you have a Ratoc FRS1X Firewire adapter it would allow you to move in the Firewire Connection.

    Since you have a Precision III, I' guessing that you have a Firewire adapter that was bundled with the Original Hasselblad OEM Upgrade?

    If that is the case, you might have to ask Hasselblad if that adapter has any Firmware Upgrade required.


    Get the individual's name next time you spoke with them directly. Too bad you don't live in NJ, as a Face-to-Face meeting tends to "warm-up" the overall tone of the uninterested individual you dealt with.

    I will be interested in hearing the outcome of your issue. Once you speak with Chris, I hope that he will resolve your issues. He is a fantastic guy to speak with.

    Evan
    ____________________________________________

    Richard Wasserman

    https://www.rwasserman.com/

  10. #10

    Join Date
    Jun 2008
    Posts
    114

    Re: Imacon Scan Problem

    Quote Originally Posted by Richard Wasserman View Post
    I'll give Chris a call tomorrow. I have a Ratoc adapter that I purchased—when I bought the scanner it didn't have one. It never occurred to me that it might be a Firewire issue?

    I'll be sure to report back about after—I hope—some resolution of this most aggravating problem.
    Hi Richard,

    Sorry, I should had read what you wrote more carefully! I saw the Precision III designation, so I assume that you had the bundled Firewire adapter that was sold with the upgrade kit for Precision II to Precision III. Naturally I assumed that it was a true Precision II that was upgraded by Imacon / Hasselblad.
    That Precision III upgrade used a different branded adapter than that of the Ratoc, thus might be the source of the problem, but not likely.

    Nowadays, per what Chris Moore told me, was if you have a Precision II scanner and you used a Ratoc FRS1X to make the Firewire connection, you essentially have a Precision III. If you are "rolling" back the Firewire to the older release (not sure, as I'm not in front of my scanner - 123??), You should be able to scan.

    Since you stated you were scanning and getting those black lines, there is strong possibility that the bulb could be bad or the sleeve is not optimized to allow for the bulb to reveal itself for scanning purposes. It might be something simply like that. Are you aware that there is an ImaconUsers Group on Yahoo Forum? Majority of your questions could be answered there by the knowledgeable folks there.

    Otherwise, Chris is a pleasure to speak with and he will walk you through the settings and answer whatever technical questions you may have.

    Evan

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