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Thread: Who Has Great Customer Service?

  1. #11
    http://www.spiritsofsilver.com tgtaylor's Avatar
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    4,734

    Re: Who Has Great Customer Service?

    + 1 for B&H.\

    Lowepro recently replaced my AW backpack that was several years old with the latest model over a zipper problem. Similarly, Gregory replaced a sternum strap for one that had worn out from use.

    Thomas

  2. #12

    Join Date
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    Re: Who Has Great Customer Service?

    Canham

    Badger

  3. #13
    bob carnie's Avatar
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    Jan 2004
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    Toronto, Ontario,
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    Re: Who Has Great Customer Service?

    I have always found B&H to have very good customer service....I hear Freestyle is pretty good as well.

  4. #14
    Preston Birdwell
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    Columbia, CA
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    Re: Who Has Great Customer Service?

    Another vote for B&H and Badger.
    Preston-Columbia CA

    "If you want nice fresh oats, you have to pay a fair price. If you can be satisfied with oats that have already been through the horse; that comes a little cheaper."

  5. #15
    Scott Davis
    Join Date
    May 2002
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    Washington DC
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    1,875

    Re: Who Has Great Customer Service?

    Bostick & Sullivan, for alt process chemistry. Where else can you call up on THEIR 800 number and have a 30+ minute conversation with the owners about this that and the other photo chemical, only to end up ordering a $5 brush or something equally cheap, and not be made to feel like you wasted their time?

  6. #16

    Join Date
    Dec 1997
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    Baraboo, Wisconsin
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    7,697

    Re: Who Has Great Customer Service?

    Feisol and/or Kerry Thalman - Plastic tip on one of the tripod legs fell off, I asked for a replacement, within a couple days I had a whole box of them sent from Taiwan at no cost.

    Marflex - Linhof customer service, it sometimes seems that Martin knows more about Linhof cameras than Linhof does. The work is always done right, on time, and well worth the cost.

    SK Grimes - I have to put in a plug for the late Steve Grimes - a great guy and sorely missed. He was the only seller I've ever known who just sent things out without getting payment ahead of time. Hopefully the heirs to his business have followed in his footsteps, I haven't had occasion to deal much with them since Steve's death.

    Nice thread by the way. We sometimes see so much griping that we forget there are still companies out there that put the customer first.
    Brian Ellis
    Before you criticize someone, walk a mile in their shoes. That way when you do criticize them you'll be
    a mile away and you'll have their shoes.

  7. #17
    older than most
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    Nov 2009
    Location
    seattle, washington
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    55

    Re: Who Has Great Customer Service?

    Ries and Badger

  8. #18

    Join Date
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    El Pueblo de Nuestra Señora la Reina de los Ángeles de Porciúncula
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    Re: Who Has Great Customer Service?

    eBay and PayPal

  9. #19

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    San Joaquin Valley, California
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    Re: Who Has Great Customer Service?

    Equinox Photographic, Jim at Midwest, Carol at Flutots, Badger Graphic, Freestyle, Photographer's Formulary, Versalab, Mr. Ritter, the late Peter Gowland---all great!
    "I would feel more optimistic about a bright future for man if he spent less time proving that he can outwit Nature and more time tasting her sweetness and respecting her seniority"---EB White

  10. #20

    Join Date
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    Re: Who Has Great Customer Service?

    Quote Originally Posted by BrianShaw View Post
    eBay and PayPal
    What sort of drugs are you on, where can I get some, and how much do they cost?
    One man's Mede is another man's Persian.

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