It has been my experience, over the years, having anything fixed or replaced under a manufactures warranty has always been a hassle but I’m happy to report that was not the case with Lowepro. Back in ~1989 I purchased their Super Trekker backpack for my 4x5 camera, lenses, etc. and have carried the pack all over the country. It has seen very hard use but has always provided excellent protection for my equipment. A couple of years ago the fabric started separating at the seams near the top and side handles and by this spring it was getting so bad I decided it was time for a new pack. While researching different camera pack options, I visited Lowepro’s web site and noticed that they offer a limited lifetime warranty on all their backpacks. I though it was a long shot, but I emailed them and asked if they would repair my pack under warranty. Their response was to send the pack to them and if the material had failed the way I described it, they would replair or replace it. I sent it to they and after about a week, they email back saying it was indeed covered under warranty but they could not repair it so they were sending me a new Super Trekker AWII backpack! About another week later I received the new pack, they never asked for my original receipt or any other proof that I was the original owner. This is the kind of customer service we all hope for, I will purchase their products again and highly recommend them to others.
Gale
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Originally Posted by gari beet
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