..we were just notified of this post and thought we would reply.
While your turn time on this order was unusual, at times this may occur.
We have posted on our website our production turn times. These changed about 5 months ago. These new procedures were put into place to cut our production costs. The alternative would be to raise our rates once again, which would make more folks unhappy. Clients that send 15 rolls+ have priority under this new policy.
Since you are close to us I would suggest you stop by and see what we do here. dr5 is a highly customized process. We hand mix our soups, our equipment is one of a kind.
On top of trying to cut our operation costs we have always had a Quality 1st policy. Quality will reside over turn time, always! If our line is off we will not run film. If our line needs maintenance, we will not run film.
The photo industry has gone through convulsions the past few years. our run volume has been unstable, super busy one month then nothing the next. Since our process is highly customized we found it best to even out this volume. this helps us keep the line steady throughout the year.
Some will never be happy no matter what we do. If someone needs a quick turn time we usually try our best to accommodate.
regards
dw
www.dr5.com
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