If you want another horror story about UPS (United Parcel Smashers, Useless Parcel Service, Unbelievably Poor Service, pick your epithet), have I got one for you!
I shipped a large quantity of personal household goods across-country via UPS when I moved from Washington, DC to San Francisco. UPS damaged or destroyed 25% of what I shipped. The worst was a computer, in the original manufacturers box, with the original packing materials. The metal CPU cover had a 1/4" deep dent in it, and the baked-enamel finish was flaking off at the impact point. There was a hole in the side of the box big enough for me to put my foot through without touching cardboard. I'm pretty sure they hit it with a forklift, at speed. The UPS claims adjuster who came around to inspect my claim told me that the damage was all my fault for not packing things properly(????), that he would deny my entire claim, and that if I wanted to dispute the claim, I would have to put everything back into the damaged boxes with the same packing materials, and ship it back to the point of origin, via UPS (!!!!!), for them to re-inspect, and if they denied my claim, I would be liable for the round-trip shipping a second time. He also tried to physically intimidate me, getting in my face, and shouting at me. After that experience, why would anyone in their right mind ever want to send anything back through the system, TWICE, that damaged their goods in the first place, to challenge a denied claim? Especially when threatened and bullied by the claims adjuster?
Thanks to the intervention of the UPS representative at my employer, I was able to get through to someone who over-rode the claims adjuster's decision, and I was able to get partial compensation for my loss. The other person at UPS said that if indeed I had packed things so poorly, they should never have accepted the packages in the first place, so she would honor my claim.
To make a long story short, you're screwed but good if you have to make an insurance claim with UPS for damages they inflict upon your packages.
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