I sent my Schneider SSLX80 back to Badger Graphics for repair and they sent me back a brand new lens. Has anyone else had this experience?
I sent my Schneider SSLX80 back to Badger Graphics for repair and they sent me back a brand new lens. Has anyone else had this experience?
What was wrong with the lens orig. lens? Did they make any explanation as to why they were replacing it?
I had sent it back for the problem that commonly affects the SSXL80's, namely, haze on one of the inner elements.
Customer service rare these days, is it?
Bruce Watson
Gee, wonder if they'd replace the 360 componon sitting here on my desk with major seperation in the rear element....
erie
That's great news, John.
If I send them a broken 75mm Tominon, would Schneider send me a new 80mm SS SL? ;-)
Seriously, hats off to Schneider for doing the "right thing".
Somebody let us know when Schneider has fixed the manufacturing defects in their 80XL lens for good.
It is really rare to see photographic manufacturers accepting the fact, that they can also make errors. I am in the buisness, and I have only encounted it twice - and both times was this year. canon recalling theur new EF 24-105/4,0 L IS and Nikon reaclling a battery EN-EL3A.....
Everytime we have had problems with other products we have been met with astonishment...-"we dont understand" - "we´ve never saw this before" - "are you sure"...etc etc or blaming everyone else.....in very few cases the company has accepted an error in a more serious way than just warrranty repair.
If you search our archive on the SS80XL you will find several examples of the 80 as being a little bitunstabil. It is made by Schneider, but the glass manufacturer, I think it is Krauss, has huge troubles with the glass sort for this lens....it is constantly on backorder.
I just got mine in Alpa mount.....it looks perfectt until now...
I sent my Nikon 90mm f4.5 off to have them replace a chipped rear element. They estimated the cost, $190 I think,
but would never send the dern thing back. After 4 or 5 months they said sorry, and sent me a new lens.
I hate to see them quit the field.
About two years ago, after using this lens for a few images, I too noticed this haze inside the glass element. It is doubtful that there would be any degradation of image quality, but it would certainly affect the resale value. So I sent it back to Badger right away and received a new lens from Schneider. I have to agree, this was a good example of outstanding customer service.
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