I also used Cathy's Profiles and am very happy with the results. This being the first time I used a profiling service, I unknowingly sent her improperly printed targets. She called me by phone and spent probably 20 minutes discussing not only my specific profile, but gave me general advice which was very useful. All for $40.

She did have an accident or something a few months back and I used her service after her recovery. I highly recommend her service.

Sometimes you need to give the small guy some flexibility. After all, if you were the small guy and something unexpected happened delaying your work, does that mean you're a rip off artist?