Others have documented very positive experience in dealing with camera companies here, and I would like to make a few favourable comments about the Linhof factory service, as they truly deserve this.
I am located in Germany and so is Linhof, so this is probably something worth knowing for the European members.
They have helped me twice with small items for which I needed replacements: once for with the little red/green lever markers on a Linhof Technikardan, and just recently with a lost screw on a compendium. In both cases I have contacted them via email (you find the address on their website) and they sent me a replacement within a few days, at no costs, with a friendly communication on the side.
Now I not only love their cameras but also really recommend their service.
Greetings, Thomas
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