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You misunderstood me. I am sorry if I was obscure. A customer who orders ten rolls of Tri-X and one envelope of developer per year is not among the bottom 10%. The customer who orders ten rolls of...

Not 50 cases perhaps, but we have plenty. Store shelve contents are updated periodically based on availability and demand. In fact overall more than half the items we sell are not on display in our...

PERSONAL OBSERVATION: Several years ago an article in the Harvard Business Review made a strong argument that the bottom 10% of your clients were disproportionately expensive and so unprofitable to...

T H A N K Y O U ! ! !


Aahhh. Stoically. Here's a little true story. Once upon a time I was offered a computer microphone and a talk-to-type program because I had a little carpal tunnel...

Thank you. I appreciate this very much and will share it with others here. Just to reiterate, We have no intention of abandoning our traditional film clientele.

Thank you. There have been instances when the site's updates are delayed by seconds or minutes but overall I think in the past couple of years our record of site accuracy is pretty good. Always room...

Overlook? We don't overlook anything. We try to conform to ALL the myriad rules and regulations and decrees and whatever (some of which change frequently and without advance notice) from various...

Thank you.

From last week:
Man Burned When E-Cig Explodes in Pants at New York's Grand Central Terminal

We're trying to figure out a way to open product boxes and install the batteries, which gives us more leeway. It's going to be imperfect at best and time consuming too I wager. As we get a clearer...

Come January, that may change too.
Effective January 1, 2017, UPS will change its requirements for shipping lithium batteries by air....

I'd have said that if there was as much as an iota of truth there. But there isn't, which is why I didn't.

We know there are other retailers who have chosen to overlook these restrictions and have simply gambled they either won’t get caught or won’t suffer excessive penalties if they do get caught. For...

There are two fallacies here. The first is we're not being honest, when in fact we are. The second is that this is an "all of a sudden" situation when it's been ongoing for at least a decade.

...

The unfortunate reality is that the film side of photography, despite rumors of resurgence, continues to shrink as digital extends its domination. The number of customers buying 11x14 b&w sheet film...

In the wake of the ValuJet Flight 592 crash on May 11, 1996, the federal government (and more recently our shipping vendors) began cracking down on safety regulations for many different chemicals in...

When ads in photo-oriented magazines was our primary advertising avenue we used to use different "800" telephone numbers for each publication and then tracked the rate of incoming calls. This goes...

Sadly, publisher Steve Simmons has announced the demise of View Camera Magazine

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I see the min quantity for KOTMY8110 was ten boxes, 10 sheets per box. Our buyer has removed this minimum requirement. It may take a few hours for the website to be updated.

To deter piracy. Despite UPS's assurance they demand ID before releasing a package they sometimes do not. If some local pirate spots their easily recognizable "we missed you" tag on your door, they...

That's the standard tape we've been using for several years now. Nothing new.

Thanks. The tape is tamper resistant and shows tampering readily. That's one reason we ask for photos of the outside of the box when a customer tells us an item is missing.

I'm more than pretty sure you're wrong and I'm entirely sure no one here is naive enough to accept reports likes these blindly without investigation.


Indeed.

I'm happy you think so and saddened to have to report you are mistaken.

Your order was shipped Jan 15th. UPS reports a delivery attempt at 6:51pm Jan 17th. As a courtesy I will ask customer service to refund half the s&h fee originally applied to this transaction.

Because IDs are easily forged or bypassed with a little cash and the number of packages that ended up undelivered became intolerable to us and our customers.

I'm very sorry to hear this but it seems your problem is with the individual delivery person, not with B&H. Perhaps you can speak with the delivery company's regional manager?

We still ship many orders with sig-required, depending on the value. It is also the case that UPS has the option for some orders to waive the sig-required on their own if they deem your neighborhood...

I'm not sure what lead you to this conclusion but #s 1 & 2 have not been discontinued at all and #3 was never an option so nothing's changed as far as that's concerned. Feel free to email me details...

These should do the job: http://bhpho.to/HrfgRn

According to our film buyer he's already placed our order and expects inventory later this month. The product is our KOTMY8110 and the status should update from "discontinued" to "coming soon" (or...

I think this would be best handled via email.

Thank you. Please never hesitate to let us know if there's any problem with a product purchased from us.

Rosh HaShanah has nothing to do with this.



I don't mean to seem brusque but it's ludicrous to think we're just sitting here nodding away helplessly as our inventory becomes depleted and...

Are you under the misapprehension this is the result of some laziness or ennui on our part? If so you are mistaken. We are eager to get and keep this in stock. We would have it today if it was...

Unfortunately, despite all our efforts to keep as wide a range of film in stock as possible. right this minute the only 120 slide film with ISO at or near 100 that's in stock are these:
Ektachrome...

If there's any error on our site I am sorry. Please either use the "See any errors on this page?" link on every one of our product pages or email me so we can make the appropriate corrections. TIA.

The Slik SBH-550 Professional Ballhead 550 weighs 20.8 oz (590g).

Isn't it excellent then to note that in this instance nothing of the sort has taken place despite your initial comments calling into question our ethics and integrity.

I went back to Jan 2007 and couldn't find this transaction. This must have been quite a while ago.

I did find two other more recent transactions wherein you returned brand new Mamiya lenses you...