I don't know that software, but you might check the cable from the lid to the base.
my black and white photos of the Mendocino Coast: jonshiu.zenfolio.com
Does it work with the most recent Epson software?
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Zak Baker
zakbaker.photo
"Sometimes I do get to places just when God's ready to have somebody click the shutter."
Ansel Adams
If you're using a Mac, it sometimes helps to remove the scanner from your list of devices, then re-install it right away.
System Preferences>Print & Scan
Have you removed the white reflector from the lid? I forgot to remove it a while back and I had the same problem.
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If nothing above works re-install SilverFast.
Ian
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