Thought I'd follow up on my experience in buying my Photoshop CS6 upgrade from CS5 yesterday. It took about three hours and two different Adobe chat room people to get it up and running. I was told that they don't offer it in disc form so I had to download it.
First problem was just finding out where you could buy the upgrade. Turns out that you click on the "Buy" the full scale version CS6 (not the upgrade, that doesn't appear to be offered on the "buy" page) for $690 or so, then after you click on Buy the full version you get an option to buy the upgrade. Not exactly intuitive.
Then you go through some more gyrations and when you finally confirm a purchase the "download" button on the confirm page doesn't work, which required my first chat room experience. He was trying to be helpful and seemed pretty knowledgeable but he kept asking me to provide information but when I'd go to the page where he said the information could be found the information wouldn't be there. Then when it was finally supposed to be installed I couldn't access it, which required the second chat room experience. This guy had me try 2 or 3 different things, then when they didn't work he took over my computer and figured a way to get it working.
No real point in going into the details, others probably would have better luck and in any event I don't remember everything that was tried. I got the distinct feeling that Adobe was trying to make purchase of the CS6 upgrade as difficult as possible.
In fairness I should mention that when I bought the CS5 upgrade I had a different email address than I now have. That wouldn't seem to be a big deal since I know my old address but it seemed to create a number of questions and problems. I'm still not sure if they have my current email address. I also had no problem reaching a chat room agent quickly, there was no waiting time.
Bookmarks