I have a problem with a John Waterhouse Giclee print that I have in the shop. When I took the order in, everything appeared fine. I put the mats on it and a few days later, I took it out of my (protective sleeve) and noticed tiny pinholes on the print and a small piece of the print had fallen off. Almost like the print is flaking.

This was the first time that I have worked with a Giclee. Needless to say, the customer is not happy with the way the print looks and is demanding that I replace it.

I don't know how I ruined this. I am starting to wonder about the paper, weather conditions, etc.

Has anyone else come across a situation like this?

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The above was taken from a custom framing site. This experience is not unique and happens to a number of Giclee prints.
How does the guy protect himself other than telling people NO LIABILITY at all if they bring in inkjet prints- high end or not?