Originally Posted by
inavas
Hi!
I have purchased an Howtek 4500 and the DPL software. I'm connecting the scanner to a laptop by using a Ratoc U2SXC cable, but I'm having difficult issues:
- After connecting the cable, If I open the DPL, its freezes at the start screen.
- If I open the config tool of the Ratoc cable and click con configure, the whole computer crashes.
The installation is under Windows 7, but I have tried on another computer with Windows 10, but I get the same results. I have the cable drivers installed. But I don't find any scanner drivers if needed.
Am I doing something wrong? I have read about some people who have a similar setup and it works for them. Did you experience something similar? Any idea about what to try?
Thanks a lot!
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