Pieter, I tend to agree with you. In retrospect I do remember the manager saying he thought the digital prints "came out great", so this is the printer not meeting my expectations, notwithstanding a lot of back and forth on options.

The only challenge is what paper, as I would have to supply it, and I am certainly not knowledgeable enough to know. I had discussed with them a metallic paper choice, but they never offered an option other than matte.

So I am back to square on the question of how best to optimize.

Thanks for the input. You are all very generous with your time and expertise!