For any Creo tech issues, Michael Streeter is the man. This is what makes getting a Creo an even better value, his support is terrific.
My previous scanner was an older Eversmart Pro, it never had any issues that couldn't be solved by me, or if needed, by a few minutes on the phone with Michael. They're well-built, reliable machines.
I realize the workflow isn't everyone's cuppa joe, but the ease of use and scan quality you can get from one machine can't be beat.