The betterscanning.com business status thread

[Laminarman]

I ordered a betterscanning fluid mount adjustable plate for my Epson V850 and the fluid/mylar etc from Aztec. It's been a few weeks since I placed my order, an no emails have been answered or invoice sent for me to pay. Is service usually this slow? I don't see a phone to call. Thanks.

[Alan9940]

Assuming we're talking Aztek, Inc in Irvine, CA they have complete contact info on their website.

[Laminarman]

Sorry, no the Aztec stuff is fine. It's the betterscanning.com adjustable height scanning platform. I put an order in, never heard anything, was never invoiced for Paypal and no answers to my enquiries.

[Alan9940]

Sorry, no the Aztec stuff is fine. It's the betterscanning.com adjustable height scanning platform. I put an order in, never heard anything, was never invoiced for Paypal and no answers to my enquiries.

Ah, sorry. I've ordered from them a couple of times without issue. Perhaps busy over the holidays? Closed for the holidays?

[nbagno]

Happened to me when they were on vacation. Took a couple of weeks to respond.


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[Laminarman]

Could be, I'll give it another week, thank you.

[David Karp]

My experience was prompt responses and good, helpful information. Probably time time of year.

[Doug Fisher]

Yes, we took some time off during the Christmas to New Year period but are back at work now. I believe I have responded to all pending enquiries, but if I missed your enquiry, please contact me directly.

Thanks!
Doug

[Laminarman]

Yes, we took some time off during the Christmas to New Year period but are back at work now. I believe I have responded to all pending enquiries, but if I missed your enquiry, please contact me directly.

Thanks!
Doug

I am the OP, you indeed did respond last night and YOU HAVE BEEN PAID : ) Thank you, and Happy New Year!

[JerryGreer]

Doug, I've been trying to order for a few months now. I just requested another this morning.