Has anyone else send negatives for scanning at A&I lately?

I have used them extensively in the past. Recently, I sent several 5x7 negatives in for scanning. Their "date in" was 6/15/05 and their "date out" was 6/17/05 per the invoice. I was out $270 for the work.

Unfortunately (and very unlike my previous experience with them), inspection of the postmark on the box indicates that my negs and the disk weren't mailed back to me until 6/27/05 when I called them to ask where my scans were.

Then, to add insult to injury, I received a CD ROM that is unreadable. I've tried it on 3 different machines with different operating systems and CD drives. The person who burned the CD didn't check it before sending it out.

I don't know what went wrong, but I will think twice before using them for drum scans in the future. Any other different recommendations for drum scanning 5x7?