[If this is not the appropriate forum, please move.] Yesterday I had the misfortune to break the GG on my Canham DLC 4x5 (combination of an inexpensive QR adaptor, my error in not tightening the knob enough, and then putting the tripod over my shoulder ... ). When I got home I called the number on the K.B. Canham website and left a message about needing a replacement. Keith called back via cell from his car almost immediately and promised to send the replacement the next morning. This alone would have been praiseworthy, but Keith took the time to explain his desire to minimize any downtime for users of his cameras, which was why he responds so quickly to service requests from users who are temporarily out-of-action. I thought this level of concern deserves some publicity.
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