New Security Measures at B&H

[tgtaylor]

On orders placed online, B&H has apparently discontinued automatic confirmation by email of your order being placed, automatic tracking update by email, and they are also instructing the carrier not to allow same day pickup if you are not home when they come and leave an InfoNotice. You may be able to change this by calling your order in instead of placing it online but I don't know at this point. So, no

1. Order Confirmation
2. Shipping/Tracking Notice
3. Same day pickup if you are not home when they come.

Thomas

[Sal Santamaura]

As of when? I placed an on-line order this morning and received email confirmation almost immediately.

[tgtaylor]

Unless my experience is unique, since at least 12/23 and possibly 11/20. I placed 2 individual orders hours apart on 12/23 without receiving any of the above and quite possibly on the order that I place on 11.20 but I am not sure as I may have thought that was an anomaly. However I was able to pickup the 11/20 order up on the same day that the InfoNotice was left but I can't remember if I received what has always been the automatic invoice and shipping notice as I have in the past.

Thomas

[tgtaylor]

Also, I have never had a delivery problem with B&H. I always received everything that I ordered without incident or complaint on my part.

Thomas

[Sal Santamaura]

As of when? I placed an on-line order this morning and received email confirmation almost immediately.

Moments ago I received another email message indicating that order has been shipped. It included a tracking number.

Since November, I've received the following B&H email messages:

• Order confirmation October 31, shipped notice November 1.
• Order confirmation November 17, shipped notice November 18.
• Order confirmation November 25, shipped notice November 26.
• Order confirmation December 28, shipped notice December 30.
• Order confirmation January 7, shipped notice January 8.

All shipped notices included tracking numbers.

So many items at B&H have been offered with free shipping lately that I've been placing numerous small orders rather than planning ahead and combining things to minimize cost, as I would have in the past.

I suspect the change you've noticed could be related to your specific region/area and losses that have occurred there.

[Oren Grad]

My last B&H order was 12/2. I received the usual confirmation and shipping emails.

[Roger Thoms]

Thomas, did you contact B&H and find out what was going on?

Roger

[StoneNYC]

Thomas, did you contact B&H and find out what was going on?

Roger

Did you check your spam folder? :whistling:

[scm]

As of when? I placed an on-line order this morning and received email confirmation almost immediately.

Same here

[Roger Cole]

I used to have an issue with them sending everything signature required but they haven't done that to me in some time.
My last order was December 11th, for three rolls of 35mm Provia 400X, two ProPacks of 120 Tri-X, and two packs of Fuji FP-3000b. I got the usual web acknowledgement, the usual tracking info, and no-problem delivery without a signature.