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Well,

My M-I-L called Epson this morning... and they got her straightened out (somehow... I don't know, yet, what they did different than I had tried with re-installing the printer, etc.,...

Jon,

Thanks for the reply. I have had her check (and double-check) that the Matte Black cartridge is installed. She even swapped the current cartridge for a new one... and no luck. When running...

Hi All,

My mother-in-law has been having trouble with her Epson R2400. She was trying to print a B&W photo onto Epson Matte Paper - Heavyweight paper, but the "Advanced B&W" option wasn't...