I am using an Imacon Precision III scanner and have an occasional problem. I am getting fine, dark colored lines which seem to show up mainly in blue skies. I have attached an exaggerated scan as an example. I recently had the scanner serviced by Hasselblad, which did a CLA and replaced the timing belt and flourescent tubes. I'm at a loss as to what this could be, and appreciate any ideas.
Was it doing this before you had it CLA'ed? Or did it start when you got it back from the shop? Does it do the same when you scan a smaller format?
It had the same problem, only worse, before the CLA. Scanning 120 film shows the same thing. Scanning black and white film is perfect, never a glitch.
I feel that it must be some sort of hardware issue, although I don't have a clue what it could be. I found my experience with Hasselblad USA service to be extremely frustrating. It was almost impossible to get anyone to talk to me on the phone, and when I did they were not at all helpful.
Just to be clear—I am having this identical problem with both 4x5 and 120 film.
Maybe the same problem as this?
http://www.largeformatphotography.in...-Precision-III
Pretty much. However, Hasselblad did the service recommended and I still have the problem (only not as severe as it was)
Originally Posted by Drewskers
Richard,
Who did you speak with at Hasselblad? Are you located in New Jersey within driving distance?
If not, ASK and SPEAK in person with either:
Chris Moore
Hasselblad Technical Support
HASSELBLAD USA INC
333 New Road,
Parsippany, NJ 07054, USA
Telephone: 800-367-6434 x304
cmoore@hasselbladusa.com
Or his direct Manager, just not sure if his last name. His first name is James or Jimmy.
They were quite helpful in overhauling my Imacon Precision II.
Evan
__________________
Thank you Evan. I spoke with the service manager who was not particularly interested in helping. I'll give Chris Moore a call on Monday. Unfortunately I'm in Chicago.
I had my unit serviced this summer up in NJ, and had no problem communicating with them. I had no issues with mine. I suggest that you try again. Have you tried scanning the B/W as color, and color as B/WE?
Good luck,
Mike
Richard,
I'm hoping that Chris is still there. He is a young guy who is savvy with the Ratoc and the various OS out there in either Windows or Apple.
As long as you have a Ratoc FRS1X Firewire adapter it would allow you to move in the Firewire Connection.
Since you have a Precision III, I' guessing that you have a Firewire adapter that was bundled with the Original Hasselblad OEM Upgrade?
If that is the case, you might have to ask Hasselblad if that adapter has any Firmware Upgrade required.
Get the individual's name next time you spoke with them directly. Too bad you don't live in NJ, as a Face-to-Face meeting tends to "warm-up" the overall tone of the uninterested individual you dealt with.
I will be interested in hearing the outcome of your issue. Once you speak with Chris, I hope that he will resolve your issues. He is a fantastic guy to speak with.
Evan
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