3800@Silver Rag 17x22

[Dave Aharonian]

Hi Andrew,

I've used the same paper in my 3800 with no problems. I did have the same problem with some 13x19 size sheets that had a definite curl to them - the curl was along the sides where you are having problems. I made sure to curl the paper the other way and the problem stopped. Hopefully your cure is as simple as that.

Dave

[Andrew ren]

OK, Dave.

so you didn't make any change on the gap/wideness settings?

Cheers

Andrew

[mandoman7]

The single sheet, back load, method is a pain but its the safest was to get the paper cleanly through the printer. My problem was with small scratches happening when I used that paper through the standard top feed. But were solved by going one by one through the manual feed in back.

If my memory serves, there is also a thickness setting in the printer dialog somewhere.

[Dave Aharonian]

Nope - I didn't change any settings. I just made sure the paper was curled a tiny bit convex (bowing out towards me) when I put it in the manual feed slot.

Good luck!

[keith english]

Setting the gap wider solved this problem for me. It is under the advanced paper settings if I remember correctly.

[Greg Miller]

Ditto what Gilbert said. You are getting head strikes. Set your platen gap to a wider setting until you get your paper flattened out.

[Andrew ren]

Thanks boys!

Andrew