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Thread: Hi from Birmingham UK

  1. #11

    Join Date
    May 2009
    Location
    Birmingham UK
    Posts
    9

    Re: Hi from Birmingham UK

    Quote Originally Posted by Pete Watkins View Post
    Matt, That was my problem, they took my money but didn't have the goods in stock. They failed to let me know about the situation. This was not a one off either. If you do open a shop it dosn't need to be open 7 days a week but make sure that it opens when you say it will. I'm off to apply for a bus pass now......no postal costs :-))
    Pete
    Peter,

    On the website it will be clear:

    1. If the item is in stock with us;
    2. If it is not in stock the likely lead time.

    Customers will then have the option to a. buy goods showing out of stock; b. wait; or c. contact us for more information.

    Clear and concise information is a paramount consideration, and not difficult to get right.

    Matt

  2. #12

    Join Date
    May 2006
    Location
    Suffolk, UK
    Posts
    158

    Re: Hi from Birmingham UK

    Will you be stocking Moersch items? This was the only real reason why I used Retro. Nobody else stocks the Lith Chems....

  3. #13

    Join Date
    May 2009
    Location
    Birmingham UK
    Posts
    9

    Re: Hi from Birmingham UK

    Quote Originally Posted by keeds View Post
    Will you be stocking Moersch items? This was the only real reason why I used Retro. Nobody else stocks the Lith Chems....
    The plan is to stock Moersch. However we are yet to determine stock lines and stock levels and this may be something that takes a little time to get to grips with. Either way, as I say, it will be clear what is / is not in stock and when not in stock, lead time.

    With this in mind I've made a note of your vote for Lith chems.

    Matt

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