Please Help - Ratoc U2SCX, Howtek 4500 and DPL

**inavas** · 1-Apr-2022, 02:48

Hi!

I have purchased an Howtek 4500 and the DPL software. I'm connecting the scanner to a laptop by using a Ratoc U2SXC cable, but I'm having difficult issues:

- After connecting the cable, If I open the DPL, its freezes at the start screen.
- If I open the config tool of the Ratoc cable and click con configure, the whole computer crashes.

The installation is under Windows 7, but I have tried on another computer with Windows 10, but I get the same results. I have the cable drivers installed. But I don't find any scanner drivers if needed.

Am I doing something wrong? I have read about some people who have a similar setup and it works for them. Did you experience something similar? Any idea about what to try?

Thanks a lot!

**nbagno** · 1-Apr-2022, 03:23

Try posting this question to https://scanhi-end.groups.io/

Sent from my iPhone using Tapatalk

**inavas** · 1-Apr-2022, 03:27

Thanks, I did it too, It's waiting for moderator approval.

**inavas** · 11-Apr-2022, 02:10

In the end, the way to fix this issue was to configure the cable's speed to Async mode. So it's working properly now :-)

**nbagno** · 11-Apr-2022, 08:57

Originally Posted by inavas

In the end, the way to fix this issue was to configure the cable's speed to Async mode. So it's working properly now :-)

Excellent

Sent from my iPhone using Tapatalk

**domaz** · 11-Apr-2022, 12:34

Originally Posted by inavas

Hi!

I have purchased an Howtek 4500 and the DPL software. I'm connecting the scanner to a laptop by using a Ratoc U2SXC cable, but I'm having difficult issues:

- After connecting the cable, If I open the DPL, its freezes at the start screen.
- If I open the config tool of the Ratoc cable and click con configure, the whole computer crashes.

The installation is under Windows 7, but I have tried on another computer with Windows 10, but I get the same results. I have the cable drivers installed. But I don't find any scanner drivers if needed.

Am I doing something wrong? I have read about some people who have a similar setup and it works for them. Did you experience something similar? Any idea about what to try?

Thanks a lot!

Not sure how active it is but did you post on the "Hi End Scan" users group? https://scanhi-end.groups.io/g/main