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Thread: Pyrocat-MC / Defective Product

  1. #1

    Join Date
    May 2006
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    Pyrocat-MC / Defective Product

    After refusing to discuss my several instances of "Sudden Death" with Pyrocat-MC, Bud told me today that I am the only person among 200 customers to have complained about the quality of his product.

    My response to him was, and after being a customer of his for nearly thirty years years: Please take my name off your customer list, as I will never buy anything from your firm again. I will not tolerate being asked to pay for a product that is shown repeatedly to be defective by other forum members and then with utter contempt being dismissed as someone imaging that my very thin negatives - and over the last 18 months - never occurred.

    I deserve - and I suspect the members of this forum also deserve - vendors who stand by their quality controls and admit their products' manufacturing defects when they occur. As for me, I am no longer willing to risk my time, my negatives, and money on Bud's Pyrocat-MC , whatever the price.

    Flauvius


    and then

  2. #2

    Join Date
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    Re: Pyrocat-MC / Defective Product

    Quote Originally Posted by Flauvius View Post
    After refusing to discuss my several instances of "Sudden Death" with Pyrocat-MC, Bud told me today that I am the only person among 200 customers to have complained about the quality of his product.

    My response to him was, and after being a customer of his for nearly thirty years years: Please take my name off your customer list, as I will never buy anything from your firm again. I will not tolerate being asked to pay for a product that is shown repeatedly to be defective by other forum members and then with utter contempt being dismissed as someone imaging that my very thin negatives - and over the last 18 months - never occurred.

    I deserve - and I suspect the members of this forum also deserve - vendors who stand by their quality controls and admit their products' manufacturing defects when they occur. As for me, I am no longer willing to risk my time, my negatives, and money on Bud's Pyrocat-MC , whatever the price.

    Flauvius


    and then
    GOOD FOR YOU ! It's time we all stood up to suppliers unwilling to work with us when we have a problem!

  3. #3

    Join Date
    Jul 2016
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    4,313

    Re: Pyrocat-MC / Defective Product

    Quote Originally Posted by Flauvius View Post
    after being a customer of his for nearly thirty years years: Please take my name off your customer list, as I will never buy anything from your firm again.
    After being served for 30 years you may allow a single pitfall, no vendor is perfect. Perhaps your next vendor may do something wrong sooner !

    Chem ingredients may contain different kinds of impurities and distributor cannot be aware, you should first know for sure if other customers had that problem and if it was reported to your vendor.

    If you ruin sheets this is your responsibility. You simply throw (lights open) a drop of developer on a film end and while you prepare the pottery so you see if the developer is in shape, on any doubt you make a drop test.

  4. #4

    Join Date
    May 2006
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    107

    Re: Pyrocat-MC / Defective Product

    Pere:

    It would have been only fair had But sold Pyrocat-MC with an express disclaimer: WARNING: This product may be defective; use at your own risk and expense!

    At least when Sherrie worked there and mixed chemistry, she would tell you when the batch she was sending was made. Now that she is gone, no one there seems to care about the quality of their products.

    Certainly they should be expected to test their products prior to shipment, and to promptly disclose all problems or risks associated with the use of their products. For me, that is the way business should be conducted: Honesty in fact, and with a sense of responsibility for the customers' belief in the integrity of a chosen product.

    As an aside: If Bud bought components of questionable quality; That should be his problem, but not that of his innocent customers. Indeed, why should we be expected spend our time, film and associated expenses just to test his Pyrocat-MC? Upon reflection, that reasonably should be his obligation as the supplier, and to whom we are paying for our belief in the fitness his product to develop our film

    Flauvius

  5. #5

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    Re: Pyrocat-MC / Defective Product

    Quote Originally Posted by Flauvius View Post
    Certainly they should be expected to test their products prior to shipment, and to promptly disclose all problems or risks associated with the use of their products. For me, that is the way business should be conducted: Honesty in fact, and with a sense of responsibility for the customers' belief in the integrity of a chosen product.

    Even a multinational like kodak had sudden death issues with an industrial product like xtol, or had dichroic fog in TMax developer for sheets, and they had legions of chemists analyzing the ingredients...

    You cannot totally blame an small supplier that these days buy chemestry as they can to supply an small market.

    If they lie then it's another thing... We also can buy from Merck and mixing, this does not fail.
    Last edited by Pere Casals; 28-Aug-2019 at 15:28.

  6. #6
    jp's Avatar
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    Re: Pyrocat-MC / Defective Product

    The forum discussion is about pyrocat-hd, different product.

  7. #7

    Join Date
    Oct 2015
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    784

    Re: Pyrocat-MC / Defective Product

    I have bought various things from PF for many years, but only had issues a couple of times; ironically, with Pyrocat-HD! But, PF is not the only source dealing with questionable raw products or, perhaps, out/near out of date products. I just recently bought a bottle of FX-39 from FreeStyle and accidentally noticed (in very small print) that the manufacture date was January 2018! This developer was already 1 1/2 years old when I received it. One might think that FreeStyle would be more careful about their inventory and what gets sent out. Just sayin...

  8. #8

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    Sep 2014
    Location
    North Dakota
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    Re: Pyrocat-MC / Defective Product

    Who are Bud and Sherrie? I know they aren't the Governor and Lt. Governor of California.
    I tend to procrastinate on stuff. One of these days I'll do something about it.

  9. #9

    Join Date
    Dec 2010
    Location
    Canmore Alberta
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    446

    Re: Pyrocat-MC / Defective Product

    Bud is the owner of Photographer's Formulary. Sherry was a longtime employee.

  10. #10

    Join Date
    Dec 2014
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    Suwanee, GA
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    Re: Pyrocat-MC / Defective Product

    Bud seems to have good days and bad days in his responses. How we react also is on us. While we can bulk order chems from various sources, PF offers a convenient service to those just getting the tips of their fingers wet.

    I remember camera stores stocking 20 different developers and all the related stuff to work in the darkroom. Today we rely on the internet and shipping.
    Perhaps it is time for the next generation of photography enthusiast to begin planning to take over the chemical supply for general hobbyist.
    Adventure is worthwhile in itself. ... Never interrupt someone doing what you said couldn't be done. -- Amelia Earhart
    http://www.searing.photography

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