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Thread: The betterscanning.com business status thread

  1. #1

    Join Date
    Dec 2018
    Location
    Upstate NY "Leatherstocking Region"
    Posts
    205

    The betterscanning.com business status thread

    I ordered a betterscanning fluid mount adjustable plate for my Epson V850 and the fluid/mylar etc from Aztec. It's been a few weeks since I placed my order, an no emails have been answered or invoice sent for me to pay. Is service usually this slow? I don't see a phone to call. Thanks.

  2. #2

    Join Date
    Oct 2015
    Posts
    974

    Re: betterscanning.com service???

    Assuming we're talking Aztek, Inc in Irvine, CA they have complete contact info on their website.

  3. #3

    Join Date
    Dec 2018
    Location
    Upstate NY "Leatherstocking Region"
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    Re: betterscanning.com service???

    Sorry, no the Aztec stuff is fine. It's the betterscanning.com adjustable height scanning platform. I put an order in, never heard anything, was never invoiced for Paypal and no answers to my enquiries.

  4. #4

    Join Date
    Jul 2013
    Posts
    151

    Re: betterscanning.com service???

    Happened to me when they were on vacation. Took a couple of weeks to respond.


    Sent from my iPhone using Tapatalk

  5. #5

    Join Date
    Oct 2015
    Posts
    974

    Re: betterscanning.com service???

    Quote Originally Posted by Laminarman View Post
    Sorry, no the Aztec stuff is fine. It's the betterscanning.com adjustable height scanning platform. I put an order in, never heard anything, was never invoiced for Paypal and no answers to my enquiries.
    Ah, sorry. I've ordered from them a couple of times without issue. Perhaps busy over the holidays? Closed for the holidays?

  6. #6

    Join Date
    Dec 2018
    Location
    Upstate NY "Leatherstocking Region"
    Posts
    205

    Re: betterscanning.com service???

    Could be, I'll give it another week, thank you.

  7. #7
    Dave Karp
    Join Date
    Dec 2001
    Location
    Los Angeles, CA
    Posts
    2,954

    Re: betterscanning.com service???

    My experience was prompt responses and good, helpful information. Probably time time of year.

  8. #8

    Join Date
    Jun 2006
    Posts
    267

    Re: betterscanning.com service???

    Yes, we took some time off during the Christmas to New Year period but are back at work now. I believe I have responded to all pending enquiries, but if I missed your enquiry, please contact me directly.

    Thanks!
    Doug
    www.BetterScanning.com

  9. #9

    Join Date
    Dec 2018
    Location
    Upstate NY "Leatherstocking Region"
    Posts
    205

    Re: betterscanning.com service???

    Quote Originally Posted by Doug Fisher View Post
    Yes, we took some time off during the Christmas to New Year period but are back at work now. I believe I have responded to all pending enquiries, but if I missed your enquiry, please contact me directly.

    Thanks!
    Doug
    I am the OP, you indeed did respond last night and YOU HAVE BEEN PAID : ) Thank you, and Happy New Year!

  10. #10

    Join Date
    Feb 2019
    Posts
    7

    BetterScanning Question

    Hi

    Does anyone know if this company is still making film holders?

    I've just placing a couple of orders since the beginning of Feb, sent follow up emails and haven't had any response at all. I've checked my junk, used a secondary email address but still no success.

    Bit concerned since their reputation was top class. If not, is there anyone else who produces film holders?

    Thanks

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