I can beat that, my V700 was playing up - not found - so i bought a V850, unboxed and plugged it in and immediately had problems - thinking it was an issue with my Win 10 PC same as the V700 problem i got on the phone to Epson - and the guy was OK even when it turned out to be the lock on the lid = still locked and giving that not found message which he said was normal.
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