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The betterscanning.com business status thread
I ordered a betterscanning fluid mount adjustable plate for my Epson V850 and the fluid/mylar etc from Aztec. It's been a few weeks since I placed my order, an no emails have been answered or invoice sent for me to pay. Is service usually this slow? I don't see a phone to call. Thanks.
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Re: betterscanning.com service???
Assuming we're talking Aztek, Inc in Irvine, CA they have complete contact info on their website.
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Re: betterscanning.com service???
Sorry, no the Aztec stuff is fine. It's the betterscanning.com adjustable height scanning platform. I put an order in, never heard anything, was never invoiced for Paypal and no answers to my enquiries.
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Re: betterscanning.com service???
Happened to me when they were on vacation. Took a couple of weeks to respond.
Sent from my iPhone using Tapatalk
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Re: betterscanning.com service???
Quote:
Originally Posted by
Laminarman
Sorry, no the Aztec stuff is fine. It's the betterscanning.com adjustable height scanning platform. I put an order in, never heard anything, was never invoiced for Paypal and no answers to my enquiries.
Ah, sorry. I've ordered from them a couple of times without issue. Perhaps busy over the holidays? Closed for the holidays?
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Re: betterscanning.com service???
Could be, I'll give it another week, thank you.
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Re: betterscanning.com service???
My experience was prompt responses and good, helpful information. Probably time time of year.
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Re: betterscanning.com service???
Yes, we took some time off during the Christmas to New Year period but are back at work now. I believe I have responded to all pending enquiries, but if I missed your enquiry, please contact me directly.
Thanks!
Doug
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Re: betterscanning.com service???
Quote:
Originally Posted by
Doug Fisher
Yes, we took some time off during the Christmas to New Year period but are back at work now. I believe I have responded to all pending enquiries, but if I missed your enquiry, please contact me directly.
Thanks!
Doug
I am the OP, you indeed did respond last night and YOU HAVE BEEN PAID : ) Thank you, and Happy New Year!
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BetterScanning Question
Hi
Does anyone know if this company is still making film holders?
I've just placing a couple of orders since the beginning of Feb, sent follow up emails and haven't had any response at all. I've checked my junk, used a secondary email address but still no success.
Bit concerned since their reputation was top class. If not, is there anyone else who produces film holders?
Thanks
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Re: BetterScanning Question
I’ve been sending Doug *many* emails trying to get some info on his ANR glass since December... and haven’t gotten a single response. In the past he’d always respond right away.
Hopefully he’s alright and will be back soon, but it’s been 3 months now....
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Re: BetterScanning Question
Something must be up then. Shame. Hope he's alright.
Guess we'll just wait and see
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Re: BetterScanning Question
Hope he is alright. I got several holders and glass from him. He may be working a lot. This is a side business for him I believe. Plus isn't he in the area where the latest tornadoes ripped thru?
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Re: BetterScanning Question
Quote:
Originally Posted by
Steven Ruttenberg
Plus isn't he in the area where the latest tornadoes ripped thru?
His corporate name traces to Atlanta, which has been OK. But I hope he is well.
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Betterscanning - is he still in business??
I placed an order two weeks ago and never received the confirmation email with payment instructions. I sent him a "what's up" email after a week, still no response. I tracked down his phone number and left a message. Again no response. Hoping he is well or just slammed with isolated photographers wanting to scan and needing his products.
Does anyone have any info on whether he is still in business? He's based out of Altanta Georgia.
Eric
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Re: Betterscanning - is he still in business??
It came up on another thread earlier this year that a few of us have not been able to reach out Doug.... I hope he’s well but at this point it’s been 4 months or so, so I wouldn’t get my hopes up...
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Re: Betterscanning - is he still in business??
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Is betterscanning.com still in business?
I'd like to buy a new film holder from betterscanning.com for my Canoscan 8800f, but the owner of the site hasn't replied to my emails. I think his name is Doug Fisher, and I saw that he was a member of this forum. Does anyone know if they are still in business?
Thanks - Richard.
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Re: Is betterscanning.com still in business?
Quote:
Originally Posted by
OldChE
I'd like to buy a new film holder from betterscanning.com for my Canoscan 8800f, but the owner of the site hasn't replied to my emails. I think his name is Doug Fisher, and I saw that he was a member of this forum. Does anyone know if they are still in business?
Thanks - Richard.
Probably not. This has come up a few times:
https://www.largeformatphotography.i...ll-in-business
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Is the The BetterScanning.com Variable Height Mounting Station still available?
Is the The BetterScanning.com Variable Height Mounting Station still available? The larger one?
I emailed the fellow and I have not heard back from him.
Thank you.
Smorton
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Re: Betterscanning - is he still in business??
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Re: Betterscanning - is he still in business??
Could be the stupid virus got him locked down.
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Re: Betterscanning - is he still in business??
Quote:
Originally Posted by
Steven Ruttenberg
Could be the stupid virus got him locked down.
I fear even worse :(
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Re: Betterscanning - is he still in business??
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Re: betterscanning.com service???
Has anyone been able to reach betterscanning.com? I've been sending emails since May with no response. Thanks for any help.
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Re: The betterscanning.com business status thread
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Re: The betterscanning.com business status thread
Update on the betterscanning.com website:
Quote:
Thank you for visiting BetterScanning.com!
We hope to resume production on approximately August 27, 2020. At that time, we will be able to start processing orders and answering emails. Please understand that we probably will not be able to process orders or answer emails sent before that date. Thank you for your understanding!
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Re: BetterScanning Question
Sorry to dig this thread back up, but has anybody gotten a response? I broke my ANR glass and need a replacement.
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Re: The betterscanning.com business status thread
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Re: The betterscanning.com business status thread
I'm another that has been trying unsuccessfully to make contact for a few months now.
I noticed on some other threads that he used to be fairly active, but not for a while now, hope all is good.
Wonder if anyone is willing to part with their mounting plate? Probably worth their weight in gold now :p
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Re: BetterScanning Question
Quote:
Originally Posted by
Fishjump
Sorry to dig this thread back up, but has anybody gotten a response? I broke my ANR glass and need a replacement.
There’s many other places to get an ANR glass, like scan-tech.net. They’ll even cut it to whatever size you need it if not a standard size without additional cost.
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Re: The betterscanning.com business status thread
Quote:
Originally Posted by
StevenHolden
I'm another that has been trying unsuccessfully to make contact for a few months now.
I noticed on some other threads that he used to be fairly active, but not for a while now, hope all is good.
Wonder if anyone is willing to part with their mounting plate? Probably worth their weight in gold now :p
As said above on the website it now says “hope to resume production August 27”, but to not contact them before then.
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Re: The betterscanning.com business status thread
Well, the 27th has passed. I'll re-place my order and see what happens.
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Re: The betterscanning.com business status thread
Tried again as well, but no response as yet either. Fingers still crossed.
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Re: The betterscanning.com business status thread
I’d wait until the front page message changes, it still says “We hope to resume production on approximately August 27, 2020. “ so i guess there’s no hope for the 27th but hopefully soon.
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Re: The betterscanning.com business status thread
I wouldn't trust the site until I saw a photo on the front page of the owner holding a current newspaper. Could be someone has taken over his site. The whole thing from when he disappeared to suddenly popping up again is fishy.
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Re: The betterscanning.com business status thread
Quote:
Originally Posted by
Eric Rose
I wouldn't trust the site until I saw a photo on the front page of the owner holding a current newspaper. Could be someone has taken over his site. The whole thing from when he disappeared to suddenly popping up again is fishy.
I understand the idea of being cautious, but most people seem to skip past cautious straight into nation-state mind-control lizard-people conspiracy territory.
Given an international pandemic, people dying, and apparently, according to one poster, Doug having medical issues as far back as January, cut the guy a break.
Either he'll show up and start taking orders again, or he won't.
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Re: The betterscanning.com business status thread
Still no response or website update.
Anyone got one I can buy? If not buy, at least borrow, and see how it's constructed? Or if someone has some good, high quality pictures and measurements that might be a good start too...
Thanks
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Re: The betterscanning.com business status thread
I sent an email recently, and have heard nothing.
:(
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Better Scanning still in business?
I am interested in a film holder from BetterScanning. Are they still around and are their products good? I am primarily interested in a variable height film holder for my 120 format film. My Film holder for my Epson 4990 does not fit the ANR glass I got from Scan-Tek, Inc. I may get a 120 holder for a V500 or V600 that the glass does fit. I presume they will fit my 4990. Thanks for any tips!
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Re: Better Scanning still in business?
Quote:
Originally Posted by
JimboWalker
I am interested in a film holder from BetterScanning. Are they still around and are their products good? I am primarily interested in a variable height film holder for my 120 format film. My Film holder for my Epson 4990 does not fit the ANR glass I got from Scan-Tek, Inc. I may get a 120 holder for a V500 or V600 that the glass does fit. I presume they will fit my 4990. Thanks for any tips!
I don't have any of their products, but I understand that they are good. I would like to buy one of their negative holders for my Canoscan 8800f. Unfortunately, it seems that betterscanning.com may have gone out of business. If you are successful in contacting them, please let us know.
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Re: The betterscanning.com business status thread
Quote:
Originally Posted by
grat
I sent an email recently, and have heard nothing.
:(
Me too. No response.
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Re: The betterscanning.com business status thread
At age 80
The woods were lovely, dark and deep
And promises I forgot to keep
Miles I've gone, it's time to sleep
More miles I've gone. I'm half asleep
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Re: The betterscanning.com business status thread
Has anyone been able to get in touch with him or order anything recently? I sent an order in February but never heard back :(
Or does anyone know of any alternatives?
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Re: The betterscanning.com business status thread
Call credit card company and charge back the orders.
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Re: The betterscanning.com business status thread
Love this Jim
Truth
Quote:
Originally Posted by
Jim Andrada
At age 80
The woods were lovely, dark and deep
And promises I forgot to keep
Miles I've gone, it's time to sleep
More miles I've gone. I'm half asleep
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Re: The betterscanning.com business status thread
Thanks. I have a lot of days when this really seems to be true. I've been learning how to drive my fancy new wheelchair - must have done $1k or more damage to the walls and cabinets by now. Chair weighs 500 pounds without me in it. I'm trying to build a camera mount that can attach to the chair and hold my 5 x 7 Linhof and MF stuff. I'll post photos when I get it put together.
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Re: The betterscanning.com business status thread
I’ve been trying to get some 35mm glass for my epson v600. I can’t get any contact from either scan tech or better scanning. Does anyone have any alternative suggestions?
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Re: The betterscanning.com business status thread
Use museum anr glass and cut it to your size jus like dat ipsun dillaz
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Re: The betterscanning.com business status thread
Quote:
Originally Posted by
yeolde
Use museum anr glass and cut it to your size jus like dat ipsun dillaz
Does anyone know what the measurements are?