Re: IQSmart3 Driver Error
Perhaps Karl Hudson can help. http://hudsongrafik.com/
Kumar
Re: IQSmart3 Driver Error
Karl doesn't know much about these - he is definately the guy for all things Heidelberg though.
Reach out to Michael Streeter (https://www.scansolutionsonline.com/) who is an amazing resource for these machines and he should be able to get you up and running.
Good luck!
Pali
Re: IQSmart3 Driver Error
Open the log file. It should tell you quite a bit of what is going on and where it hangs
Re: IQSmart3 Driver Error
Thank you for the replies. Sergey, which log file and where to find it if I may ask? I am not well versed in such things unfortunately... thanks again.
Re: IQSmart3 Driver Error
I wrote Mr Streeter an email and he immediately got back to me. What a gentleman! He was able to fix it over Teamviewer and now its running like a charm. A million thanks to Mr Streeter and many thanks to Pali for the nod and Kumar and Sergey for the suggestions! All the best
Re: IQSmart3 Driver Error
Michael is the best!!! I sleep with ease with my Eversmart Pro and Supreme scanners knowing that he is a resource always willing to help with so much courtesey. So glad to hear you got your machine up and running.
Pali
Re: IQSmart3 Driver Error
Interesting, what was Michaels solution to this software error?
I am running a ES Supreme.
Jürgen from Germany
Re: IQSmart3 Driver Error
Jürgen,
I did not really discuss the issue with Michael as he took over with Teamviewer and did his magic. I wish I did. He took some files out of Library and then started the Utility Instal but not the Full instal, instead only the "Replace Electronics" function. From that point onwards the installation, parameters and tables where created and the scanner passed all tests.
I can only repeat Pali's opinion of Michael. Extremely courteous and trustworthy. Knowing he is there, even at this distance, is a major relief.
Re: IQSmart3 Driver Error
+1 for Michael - I got my IQsmart 2 from him and he's been a great help.