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Thread: Who Has Great Customer Service?

  1. #31
    Roger Thoms's Avatar
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    Jun 2007
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    San Francisco, CA, Flagstaff AZ
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    1,606

    Re: Who Has Great Customer Service?

    Quote Originally Posted by Jim Fitzgerald View Post
    Many of the companies that everyone has mentioned are great. I have been using Frame Destination for my 8 ply window mats and frames and everything when it comes to my framing needs. They are the best company I have ever dealt with. I have never ever had any problem in the over 6 years I have been using them. Their packing and shipping is second to none.
    My experience too. In addition to great products their packing is hand down the best I have ever seen.

    Roger

  2. #32

    Join Date
    Feb 2007
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    Canyon Country, California
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    165

    Re: Who Has Great Customer Service?

    Badger Graphics and The Icon Los Angeles (E6) are fantastic!

  3. #33
    cjbecker's Avatar
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    Apr 2011
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    IN, USA
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    90

    Re: Who Has Great Customer Service?

    Photographers formulary is amazing to work with. Also talking to Bill Maxwell of maxwell screens is enjoyable. Talked to him for 30 mins and did not end up buying anything.

  4. #34

    Join Date
    Aug 2004
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    Colorado
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    323

    Re: Who Has Great Customer Service?

    No shout out for Light Impressions?
    Peter Y.

  5. #35
    Daniel Stone's Avatar
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    Nov 2009
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    Los Angeles area
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    2,157

    Re: Who Has Great Customer Service?

    Rochelle Burch @ DataChrome(E-6 processing)

    she's a 1-person business, and she only does E-6 processing. She won't run film unless the chemistry's to spec(as any good lab should do). She's committed to film, and strives to get orders processed and shipped out the very same day(if possible). I usually get 2hr turnaround on my E-6 when I take it in, in-person.

    give her a call, or send her some film. She loves getting new customers. Her prices aren't outrageous, but not rock bottom. But PERFECT E-6 processing is worth the cost IMO. One less thing to worry about. I haven't had any surge marks on my 8x10s or 4x5s, and she actually washes her racks with HOT water between runs(generally a cause of bubble marks on film, FYI). Ask most labs about washing their racks, and most will probably stand their scratching their heads...

    here's her website, she also takes mail-order

    http://data-chrome.com/


    -Dan

  6. #36

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    May 2010
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    St. Louis, Mo.
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    3,064

    Re: Who Has Great Customer Service?

    I can't believe I forgot Novatron. They have excellent customer service!

  7. #37

    Join Date
    Apr 2012
    Location
    NYC
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    359

    Re: Who Has Great Customer Service?

    Quote Originally Posted by Preston View Post
    Hugo Zhang, the Chamonix Camera man!
    --P
    I thought that Chamonix cameras were made in China? Good customer service out of China? I'm confused.

  8. #38
    bob carnie's Avatar
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    Jan 2004
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    Toronto, Ontario,
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    Re: Who Has Great Customer Service?

    Focal Point in Florida and Nymoc in Toronto both offer fantastic service.

  9. #39

    Join Date
    Nov 2010
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    775

    Re: Who Has Great Customer Service?

    Definitely Aztek! They're extremely helpful even though I bought my scanner used from a different source.

    Also, as others have said, Frame Destination is great. And I've always had good service from B&H.

  10. #40
    Scott Davis
    Join Date
    May 2002
    Location
    Washington DC
    Posts
    1,875

    Re: Who Has Great Customer Service?

    Canham Cameras. I bought my first Canham (a 5x7 wood field) pre-owned. It was probably already 5-6 years old when I got it. I had it maybe a couple weeks, and while reversing the back from vertical to horizontal, the wood flange that goes under the locking rib on the back started to split off. I contacted Jim at Midwest Photo where I purchased the camera. He contacted Keith Canham, who drop-shipped me a new back via FedEx at no charge, with the sole caveat that I send him the old back when I got home from my Argentina trip. Try getting that kind of support for a used car... or any other used camera for that matter. Hasselblad? Nope, not gonna happen... not even Linhof or Leica.

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