Hi Richard,
I'm a bit surprise to hear that your call went unanswered by Hasselblad USA. Your incident, I'm hoping is simply one that slipped through the crack, as my encounter (usually in person) has always been one of Friendliness and solid advice.
Next time ask for John Connelley, who is the Service Manager for Hasselblad USA. Another way to get a response, would be to e-mail them at
Support@Hasselbladusa.com. They will eventually get back to you. That was how I corresponded with Chris by e-mail before stepping into the Service Dept to meet him face-to-face.
The Imacon Yahoo Group is fantastic and you are guarantee to get an answer within several hours. The support level is great, so it would help to back it up in the event you have any future issues or questions.
Glad to hear that you are back on track to using one of the few remaining medium format scanner supported by a manufacturer.
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