In any internet forum you'll find that the original post is just a subject definition, inviting expansion on the general topic.Originally Posted by Kevin Crisp
There have been several other complaints noted in this thread, including lack of response to emails, which is inexcusable.
You might want to review any of the threads regarding problems with Light Impressions for good examples of this general subject.
- Leigh
“Wise men talk because they have something to say; fools, because they have to say something.” - Plato
One might expect that with a huge surfeit of fine large format gear in the marketplace even before the economy took a bad turn four years ago from which it has not recovered, that anyone entering this market with such a luxury item as a new Deardorff would have to offer an exemplary degree of service including prompt/near instantaneous communication as a matter of survival. Pity, if not happening.
The communication was there, they kept saying the items will be delivered in 2 weeks. And guess what, it has been more than a year. I'm getting tired of it and finally requested for a full refund. Deardorff claimed the refund would take 30 days, not sure why it takes so long. Let's wait and see after a month.
Wow, glad I went with Chamonix...
Well!
I have bought a 80´s Deardorff two years ago and i couldn´t be more happier with it! it was in mint state with sinthetic bellows and also with some stiffness in the rails, normal, some grease solved the issue. In terms of design is all that i could ask for. Having used chamonixes, shen haos and ebony´s! The american Derdorff holds it own and it´s a excellent camera and incredibly flexible: i manage to focus a 110 to a 600mm. So no regrets...
One possible reason is that the company is following the Wisner Method of running a business, which is to use customers' money as working capital or to fund things other than the business. So when you ask for a refund the company has a problem because your money was used on things other than making the camera you ordered. The company says it will take 30 days to make the refund because they're counting on receiving other orders during that time and they'll use the money from other people's orders to make your refund (hopefully).
The Wisner Method is a great system for the company using it, less so for the customers, as long as the business is growing. It runs into problems when business slows down or when the owner starts using customers' money for things other than the business, e.g. to eat.
I don't of course know for sure that that's what's going on with this outfit and I'm not accusing the owner of operating that way. But you asked why a refund would take 30 days and that's one possible reason.
Brian Ellis
Before you criticize someone, walk a mile in their shoes. That way when you do criticize them you'll be
a mile away and you'll have their shoes.
should this be their business model, I feel like walking on a thin ice !! I did order 3 pcs of 45 and one 810, while the 810 was paid in full when they said it will be delivered in August. So the total amount is rather large..... !!
What camera would be a Trabant? The car made from Paper...
Holga.
Maybe that isn't fair to the Trabis...
One man's Mede is another man's Persian.
Would have to be a basic bread'n butter camera with unique quirks; but easy to fix by anyone and their dog in an hour. BTW, the Trabant wasn't made from paper but lots of plastic, more akin to a Saturn without any frills (steering wheel was considered an extra at purchase). My uncle drove a Trabbi ... good for Hobbits size wise. The best feature of the car was the secondary "emergency" gastank, and the car was surprisingly reliable (made the trips to Hungary and back).
Posting Permissions
Reply With Quote
Bookmarks