If Light Impressions' business was bad, it could have closed its doors and/or declared bankruptcy. Not string customers out for years with fully paid items on backorder. Not continue to take orders for items it hasn't got in stock and has no idea whether it will ever get in stock. Not promise refunds that don't materialize for many, many months. No, Light Impressions' "troubles" are entirely of its own making. And its behavior, in my opinion, is criminal.