About a month ago, I ordered some material from Light Impressions. It didn't arrive, no communication came from them saying it was shipped or back ordered - in short, nothing. I sent a question with their order number to customer support and received the following generic email:
Dear Valued Customer,
We would like to inform you that there's going to be a delay in fulfilling your order since the merchandise that you purchased is not in stock yet. The items will be shipped to you in 4-6 weeks since we are still having a restructuring and reorganizing of our company's operation.However we are going to deliver those items as soon as we can. We really do apologize for the delay.Your patience and understanding is greatly appreciated.
Again, we apologize for any delays in communication or delivery of your product.
In other words I might receive my order in another month or two. I thought it was Federal law on mail order to require an out-of-stock notice if the shipping date was more than two weeks after ordering - can anyone address this?
I did business with them for many years when they were located in Rochester but after the move (and buyout?) to California, my dealings with them has been less than perfect. This marks the very end of my patronage.
Any recommendations on leather presentation portfolios, the briefcase style? I'm in the market again.