Page 1 of 6 123 ... LastLast
Results 1 to 10 of 54

Thread: Who Has Great Customer Service?

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Drew Bedo's Avatar
    Join Date
    Oct 2006
    Location
    Houston Texas
    Posts
    3,225

    Who Has Great Customer Service?

    Who Has Great Customer Service?

    My family has pointed out that I have had a lot of negative energy flowing lately. In an effort to pull back from that lets talk aboput companies with GREAT customer service. Not a thread for touting this or that product or brand as “The Best” , but to highlight those companies who offer high quality products, covered by a great warranty and supported by excellent customer service. It may not be necessary to be an active user, but direct experience would add to a recommendation.
    Drew Bedo
    www.quietlightphoto.com
    http://www.artsyhome.com/author/drew-bedo




    There are only three types of mounting flanges; too big, too small and wrong thread!

  2. #2
    Drew Bedo's Avatar
    Join Date
    Oct 2006
    Location
    Houston Texas
    Posts
    3,225

    Re: Who Has Great Customer Service?

    I’ll start with LowePro.
    I have two bags and have had a great experience with their customer service over a broken zipper.
    LowePro
    http://www.lowepro.com/support/warranty


    I do not have any of this gear but I think I’ll get a few lens cases over time. They sound dedicated to great products and great service.

    Anybody use their gear?

    Photobackpacker
    http://www.photobackpacker.com/home.php
    Drew Bedo
    www.quietlightphoto.com
    http://www.artsyhome.com/author/drew-bedo




    There are only three types of mounting flanges; too big, too small and wrong thread!

  3. #3
    Land-Scapegrace Heroique's Avatar
    Join Date
    Nov 2008
    Location
    Seattle, Wash.
    Posts
    2,929

    Re: Who Has Great Customer Service?

    Ries treats me like I'm the company's president.

    No, they're better than that...

    During any call about their tripod products, I'm the King of the World.

    -----
    KEH is also up there. They may have sent me an incorrect item before, but after apologies, they usually ask me to keep it, in addition to sending me the correct item right away. This has included new and expensive 67mm filters.

  4. #4

    Join Date
    May 2006
    Location
    grand rapids
    Posts
    3,851

    Re: Who Has Great Customer Service?

    Chamonix, or Hugo to be more specific.

  5. #5
    Preston Birdwell
    Join Date
    Feb 2007
    Location
    Columbia, CA
    Posts
    1,587

    Re: Who Has Great Customer Service?

    Wacom: The folks who make the Intuos tablets. http://www.wacom.com/intuos/

    Chromix; custom profiles, calibration gear : http://www.chromix.com/

    Hugo Zhang, the Chamonix Camera man!

    Puget Systems custom-built computers: http://www.pugetsystems.com/

    --P
    Preston-Columbia CA

    "If you want nice fresh oats, you have to pay a fair price. If you can be satisfied with oats that have already been through the horse; that comes a little cheaper."

  6. #6

    Join Date
    Apr 2012
    Location
    NYC
    Posts
    359

    Re: Who Has Great Customer Service?

    Quote Originally Posted by Preston View Post
    Hugo Zhang, the Chamonix Camera man!
    --P
    I thought that Chamonix cameras were made in China? Good customer service out of China? I'm confused.

  7. #7
    bob carnie's Avatar
    Join Date
    Jan 2004
    Location
    Toronto, Ontario,
    Posts
    4,939

    Re: Who Has Great Customer Service?

    Focal Point in Florida and Nymoc in Toronto both offer fantastic service.

  8. #8

    Join Date
    Feb 2006
    Posts
    3,142

    Re: Who Has Great Customer Service?

    McMaster-Carr. I've been buying from them since the 1980s, and they have been 100% in that time. The stuff gets here so fast it's eerie.
    One man's Mede is another man's Persian.

  9. #9

    Join Date
    Jun 2001
    Location
    North of Chicago
    Posts
    1,756

    Re: Who Has Great Customer Service?

    +1 for McMaster-Carr They have always been the company I compare others to.

    I used to have a business near downtown Chicago, and if I placed an order before 11am I would receive it by 3pm—every time. If by some fluke they were out of stock in their Chicago warehouse they would overnight the item from one of their other locations. Then there was the time I ordered 1 3gallon bucket, and they sent 1,000. We had a lot of buckets...



    Quote Originally Posted by E. von Hoegh View Post
    McMaster-Carr. I've been buying from them since the 1980s, and they have been 100% in that time. The stuff gets here so fast it's eerie.
    ____________________________________________

    Richard Wasserman

    https://www.rwasserman.com/

  10. #10

    Join Date
    Feb 2001
    Location
    Nara, Japan
    Posts
    1,296

    Re: Who Has Great Customer Service?

    Betterlight.
    Mike Collette answers emails promptly and explains everything in detail. He updates you regularly on service matters, and gives advice on all matters photographic. I corresponded extensively with him before buying my scanning back, and he made sure I understood what I was getting into. I had a problem with the hard disk in the control box, and he went through all the diagnostics with me to make sure it wasn't something that could be fixed by me without the expense of repair and shipping. During the course of that conversation, I mentioned that the cable I had was too long. Along with the replacement hard disk, he sent me a free short cable.

    Kumar

Similar Threads

  1. New Camera, Great Service, Thought You Should Know
    By David Karp in forum Cameras & Camera Accessories
    Replies: 7
    Last Post: 20-Dec-2005, 15:03
  2. Kudos for Schneider Customer Service
    By Scott Bacon in forum Lenses & Lens Accessories
    Replies: 4
    Last Post: 13-Aug-2004, 09:39
  3. Praise for SK Gimes. What Great Service
    By Douglas Gould in forum Lenses & Lens Accessories
    Replies: 11
    Last Post: 3-Mar-2002, 03:57
  4. Arca Swiss Customer Service
    By David Payumo in forum Resources
    Replies: 7
    Last Post: 23-Apr-2000, 21:44

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •