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  1. #1
    EOTS's Avatar
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    View Camera Magazine Experiences?

    Hi,

    I subscribed to the view camera magazine (International online subscription for 2010 & 2011),
    via PayPal using the buttons at http://www.viewcamera.com/store.html

    Money was transferred last Sunday, but somehow I got no response with instructions yet...
    Tried to mail to the contact address from two different email addresses (to be sure of any SPAM filter issues).

    I'm a bit confused, as they write:
    Please note: We will email login instructions within one business day of receipt of your purchase. You will NOT receive a paper copy!


    Any experiences with the magazine, or idea what the problem could be?

    Best regards and thanks,
    Martin

  2. #2

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    Re: View Camera Magazine Experiences?

    Call them. Writing (email) isn't as reliable as a telephone call in contacting them.

  3. #3

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    Re: View Camera Magazine Experiences?

    Quote Originally Posted by BrianShaw View Post
    Call them. Writing (email) isn't as reliable as a telephone call in contacting them.
    I always try to follow the "if you have nothing nice to say, say nothing" approach to View Camera Magazine threads. However, please consider the absurdity of your advice. After sending funds per the Web site's directions, then waiting three days longer than he was supposed to and getting no response to multiple email contact attempts, you'd have Martin pay for an international phone call too?

    It doesn't matter that there's no other print publication about large format photography. There comes a point at which blind support becomes ridiculous. I'd suggest he file a PayPal complaint, get a refund and use the money for film.

  4. #4

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    Re: View Camera Magazine Experiences?

    Quote Originally Posted by Sal Santamaura View Post
    I always try to follow the "if you have nothing nice to say, say nothing" approach to View Camera Magazine threads. However, please consider the absurdity of your advice. After sending funds per the Web site's directions, then waiting three days longer than he was supposed to and getting no response to multiple email contact attempts, you'd have Martin pay for an international phone call too?
    What I wrote was neither "un-nice" nor absurd. That is my experience. BUTT OUT. I'm sure Martin is mature enough to make his own decision on how to proceed without being rude to people sharing experiences or giving advise.

  5. #5
    Roger Thoms's Avatar
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    Re: View Camera Magazine Experiences?

    Personally, if View Camera Magazine doesn't have the courtesy to respond to your emails I would file a dispute with PayPal.

    Roger

  6. #6
    Eric Biggerstaff
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    Re: View Camera Magazine Experiences?

    Steve may be out of town, it is a one man show there. I called him for you and gave him a heads up, saves you the expense of the international call.
    Eric Biggerstaff

    www.ericbiggerstaff.com

  7. #7

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    Re: View Camera Magazine Experiences?

    Quote Originally Posted by BrianShaw View Post
    What I wrote was neither "un-nice" nor absurd. That is my experience. BUTT OUT...
    Excuse me? First, nothing I wrote said you were "un-nice."

    Second, Martin is dealing with a business. Despite Eric's subsequent characterization of it as a "one man show," the business' Web site includes an email address for the person who was an administrative employee, Andrea Miles. The business' owner being out of town, if he is, offers no excuse for his operation not being run in a business-like manner. If Ms. Miles is not on his staff any longer, there's also no excuse for not updating his Web site.

    Finally, I politely asked you to "please consider the absurdity of your advice." There was nothing rude about writing that. Your approach to coddling this particular business is, unfortunately, typical of many who post here. I consider taking that path to be absurd. It leads people like Martin to afford unwarranted consideration to the business, i.e. continuing to wait. Also,your upper case admonition to me is the only rude post in this thread.

  8. #8

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    Re: View Camera Magazine Experiences?

    Quote Originally Posted by Sal Santamaura View Post
    Finally, I politely asked you to "please consider the absurdity of your advice." There was nothing rude about writing that. Your approach to coddling this particular business is, unfortunately, typical of many who post here. I consider taking that path to be absurd.
    Please consider that calling someone else's experience "absurd" is indeed rude. Saying "please" and then using an offensive term is passive-aggressive.

    I think you are ignorant. By that I mean that you are naive (in the politest sense of the word) because I'm not "coddling this particular business". If you were not ignorant you would know that quite some time ago I tired of years of their screw-ups, 'attitude' and despite having one or two good experiences I stopped subscribing. Furthermore, in an effort to bite off my nose to spite my face I even stopped buying it at the newstands. It is just too much effort to find. So what am I coddling?

    Please pardon me, Martin, from cluttering up your fine thread.

    p.s. Can we now resume being friends, Sal? Please?

  9. #9

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    Re: View Camera Magazine Experiences?

    Quote Originally Posted by BrianShaw View Post
    Please consider that calling someone else's experience "absurd" is indeed rude. Saying "please" and then using an offensive term is passive-aggressive...
    Brian, please re-read my first post, which has not been edited. I didn't call your experience absurd. I never used the word "experience." I didn't say you were absurd. I asked you to consider that your advice was absurd, given the particular business being discussed. There was nothing ad hominem or rude about what I wrote.

    Quote Originally Posted by BrianShaw View Post
    I think you are ignorant. By that I mean that you are naive (in the politest sense of the word) because I'm not "coddling this particular business"...
    There is nothing polite about referring to me or any other member as ignorant, no matter how you try to soften the term. Just as I made no attack on you as a person, I think it's reasonable to expect you will refrain from making personal attacks on me. Advising a customer to take expensive, compensatory actions to overcome a business' shortcomings is indeed coddling.

    Quote Originally Posted by BrianShaw View Post
    ...quite some time ago I...stopped subscribing. Furthermore...I even stopped buying it at the newstands...So what am I coddling?...
    I have every issue of View Camera magazine from the first until I stopped subscribing several years ago for many of the same reasons you enumerate. I also dislike the content changes that were occurring and no longer found receiving it a positive experience. My saying that is not "nice." My initial post was referring to me being negative about the publication, not anything you wrote. Please re-read it.

    Please see just above for an explanation of what your advice means in terms of coddling (not what "you" are coddling).

    Quote Originally Posted by BrianShaw View Post
    ...Can we now resume being friends, Sal? Please?
    Brian, the view from here is that I posted in an attempt to provide Martin my best possible advice for his situation and you attacked me personally for doing so rather than addressing the topic. Should you re-read this thread and grasp that, there's no reason we can't continue to have many more useful, civil exchanges as occurred in the past. I look forward to it.

  10. #10
    EOTS's Avatar
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    Re: View Camera Magazine Experiences?

    Thanks for the support, guys!

    And Eric, thanks a lot for the call!

    I'll be patient ...

    Best regards,
    Martin

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