I gave up with the Online version of VC just over a year ago. It was actualy very good but the level of service with regards to how it's Online version is run was just too frustrating, I had to write requesting a new Password every month.
In fairness Andrea Miles who seems to run most of it single-handed is great, very efficient and helpful, always polite and cheerful. I found that every time I sent her a nice email request she sorted out the problem immediately.
The honest truth to why I no longer subscribe is when my last year ended I had no renewal notification and it was a few months before I realised.