I had a Topaz and sold it to save space, bought a desktop.
Stupid! Great scanner for the money. The desktop, while 3 percent of the size of the Topaz, sucks by comparison.
Karl Hudson is very knowledgeable and very helpful.
Karl Hudson <karl@hudsongrafik.com>
I never had your error, but I did learn to respect the room temperature when scanning! It does not like a cold room.
When you lift the front or rear hood, there is a clicking sound from the sensor normally, do you hear that click? Can you trace the sound to the sensor and see if it is clean and functional. I don't recall where it is located.
if you do not have the manual for this scanner, email me and I will send you the manual in pdf format.
Do not be in a rush to junk the scanner, try to resolve it, it is a much better than scanner than it's reputation gets on the internet!
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