So in my opinion, based on recent purchases, Keh.com has gone downhill. I know longer rely on the condition ratings and expect to be less than satisfied. Today I received an order minus one item (sold to another 1 minute before I checked out). The refund is being held by paypal for lack of funds?! The other items are missing parts and not as nice as described. My last purchase from a month ago was equally disappointing. Hundreds of dollars type purchases. Now I might have to pay expensive shipping to return large items. Am I the only unlucky customer?