we can CALL them on it ? Literally, call them? The (2) Matt's(yes, there are 2 matthews in the lab) are great guys, and seem to be very open to suggestions from the past little "bumps" I've had myself(not big ones, but I've had 2-3 drip mark instances w/ c-41 on 4x5 and 8x10 sheets). Let them know. You've sent more film to them than I have it seems, but if they hear from a good customer(like yourself) that there are problems, I'll bet they'll happily rectify it, or fix it so it doesn't happen again(like re-training their people on how to load the racks on the Refrema).
just a suggestion