I believe that some of the participants in this group use a Linocolor scanner. I f so, have you tried to contact U.S. tech support and service recently? When I t ried to do so using the telphone number and then the e mail address I've always used, the telephone didn't ring and the e mail was returned as undeliverable. I' ve asked Heidelberg in Germany whether U.S. tech support is still available and they won't answer my question. All they say is that you can get tech support fro m them (an international phone call to Germany of course). Anyone know anything about this?