I am wondering if anyone on the forum has had a similar experience with the print heads of Canon printers.
Last week my i9100 stopped printing black and next it stopped printing photo cyan. All of my inks were fresh and I had just finished printing a batch of greeting cards. It was when I started the second batch that the black stopped working.
I pulled the print head. The nozzles are not clogged because I can blow (with canned air) ink through the nozzles.
I contacted Canon tech support. Their belief was that the 'ink waste counter' had exceeded its limit and they provided instructions on resetting the counter.
It didn't work and I passed this back to tech support. They responded, saying that the problem either had to be clogged nozzles, or the print head was dead, or it was a hardware failure.
I asked tech support if it was possible to replace the print head. By the time they responded I had searched on the internet and found a print head for the i9100. Price is $97.
Their response was that on Canon printers, once the print head fails, the printer is dead. Is this true? I don't want to put out $100 if it is foregone that it will not work.
So my question is: has anyone on the forum had a similar problem? Were you able to replace the print head?
Thanks for your assistance.
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