Trying to contact View Camera Magazine re: unfulfilled subscription

[jrozes]

Does anybody here have any connections to the folks running View Camera Magazine? I ordered a subscription back in April of last year along with a Tech Series CD. I never received either and my numerous attempts to email and call them have gone unanswered. I foolishly gave them the benefit of the doubt and have now surpassed the period in which I could have disputed the credit card charge, so my only recourse is to continue trying to reach them. Any clues or assistance would be greatly appreciated.

Regards,
Jonathan

[Darren Kruger]

Does anybody here have any connections to the folks running View Camera Magazine? I ordered a subscription back in April of last year along with a Tech Series CD. I never received either and my numerous attempts to email and call them have gone unanswered.

I had an issue where I needed to contact them and I was able to get someone on the phone. Did you talk to a live person or leave a message?

-Darren

[jrozes]

I spoke with somebody (Amanda?) on the phone about seven weeks after placing my order. She asked me to email her a copy of my invoice (which I promptly did) and said she'd look into it. Since then I've left a few messages and sent emails, none of which have elicited a response.

[BrianShaw]

Her name is Andrea. Google them and get the phone number... she'll make things right.

[Jim Graves]

505-899-8054 m-f 7-3 MST

"Miles, Andrea" <amiles@viewcamera.com>

http://www.viewcamera.com/

I emailed them last week to see when my subscription was up and received a reply the next day.

[John Bowen]

eric johnson probably knows how to reach Mr. Simmons ;-)

[keith english]

Took me about 3 phone calls and 3-4 months, and sending a copy or paypal, to get mine started, but you can usually get them on the phone.

[Brandon Draper]

This has me worried. I just subscribe in Dec. and haven't heard a word from them.

[eddie]

a bit OT but this kind of stuff has lead me not to subscribe to this rag.

i had a subscription years ago but let it go as i thought the content was not so good.

i bought the latest one to read about coffer and the dry plate article. IMO it sucked! i thought it severely lacked content. the article seemed top be a few paragraphs of intro and then fell on its face. no body no info, very sad.

next time i will just browse through it at the newsstand.

good luck to you.

eddie

[BrianShaw]

This has me worried. I just subscribe in Dec. and haven't heard a word from them.

Don't worry. The Jan/Feb issue probably won't arrive until sometime in late February. It traditionally works that way.

If you are still worried, call them. I've always found Andrea and Steve to be quite responsive when spoken to in a calm, polite, and business-like manner. I'm more worried about these types of condemning threads - if it weren't for ViewCamera many of us wouldn't have much to read while sitting on the throne.