Canon Ink Supply

[Mark Sampson]

Odd, isn't it, that Canon's professional support seems to be so poor? One would hope that they would cater to such a good customer.

[bob carnie]

Odd, isn't it, that Canon's professional support seems to be so poor? One would hope that they would cater to such a good customer.

I am not their target market even though I own a machine, this is not uncommon in this industry. From what I understand and I may be wrong , when my retailer buys from Canon they need
to purchase minimum $1000 for the order to ship, Canon will not talk with me directly, so its always a cat and mouse, I ask for a $225 cartridge and my retailer if they do not have any other orders for Canon
have to buy $750 extra OR wait till they have enough to make the minimum... which one do you think they choose... So I am looking for a retailer that each week orders $1000 and has weekly orders so I can tag on their orders.

Its funny in Canada,, the major distributer shelves are pretty much empty and when you ask for product you have to wait ...... so its a question why have a middleman(distributer) that does not have product, and to date clients cannot buy directly from the Manufacturer. I suspect this is changing and over time we will have more direct contact to purchase.
the whole Manufacturer-distributer-retailer-end client is being challenged up here in Canada and as time goes on I suspect large operations like B&H and Freestyle will be our only chance, this requires the retailer to become the distributer and from my vantage point B&H has this market in North America.
I can get all products in two days from New York and in some cases on paper and materials I am told 6 weeks by the distributer in Canada.

I will purchase my next ink printer based on maintenance contract, and guaranteed product for said machine.

[bob carnie]

I buy from Lexjet Canada which ships out of Guelph Ontario. 8300-8400 same ink. I now live in NB Maritimes.
I always bought singles which were more $.
Maybe we can find out who Lexjet buys from?

Thank you I contacte Lexjet a company out of Florida with a Canadian distribution and I think they can meet my needs